Get a quote
Skip to Main Content
CHU
Manage my policy Get a quote
StrataTech login

Resource Hub

Resources

  • Claims Case Studies
    Name Description  
    The Dee Why Mega Storm

    Just days before Christmas, a severe storm cell, described by some as a mini tornado, swept through the Northern Beaches region of New South Wales. The storm unleashed havoc, catching residents and apartment owners off guard. Click here to read more

    Read more
    Water and Fire Damage Claim in Melbourne A complex claim involving extensive water and fire damage to a high-rise strata property in Melbourne, caused during the redevelopment of the vacant 10th floor, impacting the family occupying the apartment below. Click here to read more. Read more
    Fire-Damaged Townhouses in Canberra

    Residents of a small townhouse complex located in a quiet suburb approximately 13kms from the Canberra CBD were awoken by flames coming from a car parked below the building. Click here to read more.

    		 Read more
  • Factsheets and Flyers
    Name Description Download

    Risk Wise Fact Sheet: Mitigating Underinsurance and the importance of Building Valuations for Strata Property Owners

    		   Download here
         
         
         
         
  • Reports
    Name Description

    State of the Strata Market Report 2024

    		 CHU's annual "State of the Strata Market Report" 2024 edition (October 2024) is now live.

    This comprehensive report delves into the key factors shaping the strata market, focusing on insurance affordability, climate threats and strategies to mitigate risks in strata. It provides a balanced and realistic outlook for the remainder of 2024 and beyond. This report aims to deliver valuable insights for brokers, strata managers, and the broader strata community. Click here to download.

    FY24 Sustainability Impact Report

    		 CHU has always embraced environmental sustainability as a core pillar of our business. As part of our commitment to build a more sustainable and resilient strata community, we are pleased to release our FY24 Sustainability Impact Report, capturing the progress we’ve made from 1 July 2023 to 30 June 2024, towards our sustainability commitments and the future goal of full scope net-zero. Click here to download.
       
  • Video resources

    Strata Explainer Videos

    Access our a handy explainer video about "what is strata insurance and what it covers". This video is available below in both English and Mandarin and also with Traditional Chinese text subtitles, Vietnamese subtitles, Hindi subtitles, Arabic subtitles and Tagalog subtitles:

    Click here to access.

    Interactive Video Series

    There are many roles and responsibilities within the strata industry. Our interactive video series, "Being a Strata Professional," is your ticket to the heart of the strata industry, offering insights and expertise directly from the source. 

    Throughout this series we will introduce you to key professionals from the industry. Each expert has taken the time to explain their role, the intricacies of the industry and some of the deeper insights only experience can deliver.  

    Name Description

    Being a Strata Broker 

    		 This video features Alistair Gibney, Managing Director, BCB.  Alistair’s 40-year insurance career spans large international brokers, insurance companies and specialist brokers. In this interactive video, Alistair delves into the world of strata broking and what it means to be a strata broker. As you will discover, Alistair is passionate about insurance, and provides insights into the world of a strata broker. Click here to watch.

    Being a Strata Manager 

    		 As a member of the Board of Directors and Vice President of SCA (NSW), Emily Doherty, Bright & Duggan, has been a proactive member of the strata industry for 17 years. In this video, Emily delves into the world of strata management and what it means to be a Strata Manager. Click here to watch.

    Being an Underwriter 

    		 With 14 years’ experience in the insurance industry Renee Reiree has held various service, underwriting, sales and leadership roles and is the current Head of Underwriting Service Delivery at CHU. In this video, Renee delves into the world of underwriting and what it means to be an Underwriter. Click here to watch.

    Being a Claims Consultant

    		 Kara McInnes is the National Claims Service Manager at CHU. Kara has over 13 years experience in the insurance industry and embodies CHU’s values of leading the way when developing and mentoring staff. In this video, Kara delves into the world of strata claims and what it means to be a Claims Consultant. Click here to watch.
       

Important forms and documents

CHU Webinars

CHU News

  • Latest Newsletters

    Date Title
    05/03/25 Preparing for Cyclone Alfred
       
       
       

    Insights direct to your inbox.

    Welcome to CHU Insights, our Quarterly Newsletter for Insurance Brokers and Strata Managers who navigate the complex world of strata. Stay informed with timely updates and industry expertise from the forefront of strata insurance.

    Each quarter, you will receive:

    • Underwriting Updates
      Risk mitigation tips, informative factsheets and product updates empowering brokers and strata managers to stay up to date with the latest developments in strata and insurance.
    • CHU Claims and Team
      Learn more about how CHU manages claims and meet our team of experts offering valuable insights and guidance on how to navigate complexities of strata. 
    • Sustainability Spotlight
      CHU is focused on sustainability and will share initiatives, best practices, and trends in sustainability within the strata industry.

    Sign up here

  • Lastest News and Media Releases
    Name
    Media Releases: CHU's Latest Media Releases.
    Updates for Brokers and Strata Managers: Latest industry and company news for Brokers and Strata Managers
    Meet the Team: Get to know the CHU Team.
    Sustainability: CHU has embraced environmental sustainability as a core pillar of our business for over five years and here you can read the latest sustainability updates and news.
    Case Studies: Read our latest claims case studies.
    Reports and Resources
    CHU Technology News: Technology is a core pillar at CHU, read our latest technology news and enhancements.
    All news: Access all articles here

CHU Quick Links

Award winning
CHU AwardStrip desktop1150x150 Aug2024 v2 CHU AwardStrip mobile600x260 Aug2024 v2

CHU Underwriting Agencies Pty Ltd (ABN 18 001 580 070, AFS Licence No: 243261) acts under a binding authority as agent of the insurer QBE Insurance (Australia) Limited (ABN 78 003 191 035, AFS Licence No: 239545).

Terms, conditions, limits and exclusions apply to the products referred to above. Any advice on this website is general advice only and has been prepared without taking into account your objectives, financial situation or needs. Before making a decision to acquire any product(s) or to continue to hold any product we recommend that you consider whether it is appropriate for your circumstances and read the relevant Product Disclosure Statement (‘PDS’), Financial Services Guide (‘FSG’), and the Target Market Determination (‘TMD’) which can be viewed on this website or obtained by contacting CHU directly.

CHU Underwriting Agencies is a wholly owned subsidiary of Steadfast Group Ltd (ABN 98 073 659 677) (‘SGL’). SGL may receive a professional services fee (PSF) from insurers, premium funders and underwriting agencies such as CHU Underwriting Agencies (Partner) for access to regulatory and compliance support; marketing and communications; data insights; and access to technology platforms. The PSF is an agreed amount between SGL and the relevant Partner, usually annually. The PSF is not determined by the volume of the business that the Steadfast Network brokers place, nor is the amount of the PSF known to the Steadfast Network Brokers, so it is not able to influence recommendations to their clients. CHU Underwriting Agencies may have access to shared services from SGL, including: compliance tools; procedures; manuals and training; legal; HR banking; and group purchasing arrangements. These services are funded by SGL, subsidised by SGL or SGL receives a fee for them. SGL’s FSG is available at www.steadfast.com.au or on request by telephoning SGL’s Company Secretary on +61 2 9495 6500.

The CHU website has been translated for your convenience using translation software powered by Weglot (https://weglot.com/). Reasonable efforts have been made to provide an accurate translation, however, no automated translation is perfect nor is it intended to replace human translators. Translations are provided as a service to users of the CHU website, and are provided "as is." No warranty of any kind, either expressed or implied, is made as to the accuracy, reliability, or correctness of any translations made from English into any other language.

Copyright © 2025 CHU Underwriting Agencies Pty Ltd