Resources
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Claims Case Studies
Name Description The Dee Why Mega Storm Just days before Christmas, a severe storm cell, described by some as a mini tornado, swept through the Northern Beaches region of New South Wales. The storm unleashed havoc, catching residents and apartment owners off guard. Click here to read more
Water and Fire Damage Claim in Melbourne A complex claim involving extensive water and fire damage to a high-rise strata property in Melbourne, caused during the redevelopment of the vacant 10th floor, impacting the family occupying the apartment below. Fire-Damaged Townhouses in Canberra Residents of a small townhouse complex located in a quiet suburb approximately 13kms from the Canberra CBD were awoken by flames coming from a car parked below the building.
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Factsheets and Flyers
Name Description Risk Wise Fact Sheet: Mitigating Underinsurance and the importance of Building Valuations for Strata Property Owners
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Reports
Name Description CHU's annual "State of the Strata Market Report" 2024 edition (October 2024) is now live.
This comprehensive report delves into the key factors shaping the strata market, focusing on insurance affordability, climate threats and strategies to mitigate risks in strata. It provides a balanced and realistic outlook for the remainder of 2024 and beyond. This report aims to deliver valuable insights for brokers, strata managers, and the broader strata community.CHU has always embraced environmental sustainability as a core pillar of our business. As part of our commitment to build a more sustainable and resilient strata community, we are pleased to release our FY24 Sustainability Impact Report, capturing the progress we’ve made from 1 July 2023 to 30 June 2024, towards our sustainability commitments and the future goal of full scope net-zero. -
Video resources
Interactive Video Series
Name Description This video features Alistair Gibney, Managing Director, BCB. Alistair’s 40-year insurance career spans large international brokers, insurance companies and specialist brokers. In this interactive video, Alistair delves into the world of strata broking and what it means to be a strata broker. As you will discover, Alistair is passionate about insurance, and provides insights into the world of a strata broker. As a member of the Board of Directors and Vice President of SCA (NSW), Emily Doherty, Bright & Duggan, has been a proactive member of the strata industry for 17 years. In this video, Emily delves into the world of strata management and what it means to be a Strata Manager. With 14 years’ experience in the insurance industry Renee Reiree has held various service, underwriting, sales and leadership roles and is the current Head of Underwriting Service Delivery at CHU. In this video, Renee delves into the world of underwriting and what it means to be an Underwriter. Kara McInnes is the National Claims Service Manager at CHU. Kara has over 13 years experience in the insurance industry and embodies CHU’s values of leading the way when developing and mentoring staff. In this video, Kara delves into the world of strata claims and what it means to be a Claims Consultant. Strata Explainer Videos
Name Description What is Strata Insurance
What is Landlords Insurance
What is Contents Insurance
CHU Services Videos
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Important forms and documents
CHU Webinars
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2025 Webinar Schedule
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Upcoming Webinars
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Previous Webinars
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Name and Date Topics covered -
What is ESG, and Why Does it Matter?
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CHU's ESG Leadership Journey
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Actionable Steps for Brokers and Strata Managers
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Preparing for Climate Disclosure Requirements
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CHU’s expectations when it comes to defect rectification
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Deciphering defects report
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Combustible cladding
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Legal proceedings/Deeds of Settlement
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Presenting the information to CHU
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Why we ask specific information
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Don’t wait for a decline to act
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Maintenance vs Defects
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Strata insurance vs home insurance
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Factors affecting strata insurance affordability
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CHU News
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Latest Newsletters
Date Title 05/03/25 Preparing for Cyclone Alfred Insights direct to your inbox.
Welcome to CHU Insights, our Quarterly Newsletter for Insurance Brokers and Strata Managers who navigate the complex world of strata. Stay informed with timely updates and industry expertise from the forefront of strata insurance.
Each quarter, you will receive:
- Underwriting Updates
Risk mitigation tips, informative factsheets and product updates empowering brokers and strata managers to stay up to date with the latest developments in strata and insurance. - CHU Claims and Team
Learn more about how CHU manages claims and meet our team of experts offering valuable insights and guidance on how to navigate complexities of strata. - Sustainability Spotlight
CHU is focused on sustainability and will share initiatives, best practices, and trends in sustainability within the strata industry.
- Underwriting Updates
- Lastest News and Media Releases
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