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If you have questions or need assistance regarding our products, services or claims please check our Frequently Asked Questions or contact us via the details below.

Broker and strata manager enquiries

Enquiries for insurance brokers, strata managers, referral partners and their customers:

Email:
info@chu.com.au
Make a claim online:
https://claims.chu.com.au/
Phone:
1300 361 263 (9am-5pm)
After Hours Emergency Hotline:
1800 022 444
Postal address:
PO BOX 500, North Sydney NSW 2059
National Office Street Address:
Level 33/101 Miller St, North Sydney NSW 2060

Direct customer enquiries

Enquiries for customers who have purchased insurance directly through CHU:

Email:
sales@chu.com.au
Claims email:
directclaims@chu.com.au
Make a claim online:
https://claims.chu.com.au
Phone:
1300 289 248 (9am-7pm AEST)
After Hours Emergency Hotline:
1800 022 444
Postal address:
PO BOX 500, North Sydney NSW 2059
National Office Street Address:
Level 33/101 Miller St, North Sydney NSW 2060
Award winning
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CHU Underwriting Agencies Pty Ltd (ABN 18 001 580 070, AFS Licence No: 243261) acts under a binding authority as agent of the insurer QBE Insurance (Australia) Limited (ABN 78 003 191 035, AFS Licence No: 239545).

Terms, conditions, limits and exclusions apply to the products referred to above. Any advice on this website is general advice only and has been prepared without taking into account your objectives, financial situation or needs. Before making a decision to acquire any product(s) or to continue to hold any product we recommend that you consider whether it is appropriate for your circumstances and read the relevant Product Disclosure Statement (‘PDS’), Financial Services Guide (‘FSG’), and the Target Market Determination (‘TMD’) which can be viewed on this website or obtained by contacting CHU directly.

CHU Underwriting Agencies is a wholly owned subsidiary of Steadfast Group Ltd (ABN 98 073 659 677) (‘SGL’). SGL may receive a professional services fee (PSF) from insurers, premium funders and underwriting agencies such as CHU Underwriting Agencies (Partner) for access to regulatory and compliance support; marketing and communications; data insights; and access to technology platforms. The PSF is an agreed amount between SGL and the relevant Partner, usually annually. The PSF is not determined by the volume of the business that the Steadfast Network brokers place, nor is the amount of the PSF known to the Steadfast Network Brokers, so it is not able to influence recommendations to their clients. CHU Underwriting Agencies may have access to shared services from SGL, including: compliance tools; procedures; manuals and training; legal; HR banking; and group purchasing arrangements. These services are funded by SGL, subsidised by SGL or SGL receives a fee for them. SGL’s FSG is available at www.steadfast.com.au or on request by telephoning SGL’s Company Secretary on +61 2 9495 6500.

The CHU website has been translated for your convenience using translation software powered by Weglot (https://weglot.com/). Reasonable efforts have been made to provide an accurate translation, however, no automated translation is perfect nor is it intended to replace human translators. Translations are provided as a service to users of the CHU website, and are provided "as is." No warranty of any kind, either expressed or implied, is made as to the accuracy, reliability, or correctness of any translations made from English into any other language.

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