At CHU we are committed to providing a safe, respectful, and professional environment for all interactions with our customers, stakeholders, and staff.
We expect all parties engaging with us to treat our team members and each other with courtesy and respect. We will not tolerate behaviour that places our people or others at risk of physical or psychological harm. This includes, but is not limited to, conduct that is:
- Threatening
- Intimidating
- Abusive
- Bullying
- Discriminatory
- Unreasonable
We understand that insurance matters, particularly claims, can sometimes be stressful. We are committed to handling all interactions with professionalism, and we encourage customers to let us know if they need extra support.
If you or someone you’re assisting is experiencing vulnerability, our dedicated Customer Care Manager can provide additional support and guidance throughout the process. Please contact customercare@chu.com.au for assistance.
To ensure effective and secure communication, we ask that all parties use the formal communication channels advised by CHU. This helps us manage your enquiries, claims, and complaints efficiently and in accordance with our regulatory obligations.
We reserve the right to restrict or cease engagement where behaviour is deemed to be unreasonable or poses a risk to the safety and wellbeing of our staff or others.
