Multi Award Winning
Awards include ANZIIF Underwriting Agency of the Year Award 2017 – 2018 , 2021, 2022 and 2023. Insurance Business Australia Underwriting Agency of the year 2021, 2022. Claims Team of the Year 2024.
What is Landlord insurance?
Landlord Insurance is designed for property investors who rent out strata properties and homes within a community association. Unlike standard home insurance, Landlord Insurance covers the unique risks associated with rental properties, including damage caused by tenants, loss of rental income, and liability claims. This type of insurance provides comprehensive coverage to ensure that landlords are financially protected against unforeseen events that could impact their investment properties.
What does CHU Landlord Insurance cover?
CHU Landlord Insurance covers apartments, units, villas, townhouses, and homes within strata buildings or homes within a community association - so that as a landlord you can continue to receive rent if your tenant suddenly departs or damage occurs to your property where it is unfit to be occupied.
If you rent out an apartment, unit, villa or townhouse you may want to consider Landlord Insurance as Residential Strata Insurance only protects the structure of the building. If you rent out an investment home within a community association you may want to consider Landlord Insurance as Community Association Insurance only protects the community property.
Our Landlord Insurance includes cover for contents, that you may provide for the tenants.
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Cover |
Description |
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Contents |
Cover damage to your contents caused directly by Insured Events outlined in the policy wording.
Strata lot owners should remember to include the new replacement value of your strata fixtures not required to be insured by the strata body corporate in your contents sum insured. |
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Loss of Rentable value |
Loss of rentable value for formal leases up to 24 months and 52 weeks for casual let (conditions apply) |
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Rent Default by Tenant option |
Includes cover for the following events:
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Legal expenses |
Legal costs when you make a claim under the Rent Default by Tenant option up to $6000 |
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Liability to others |
$30M protection if you’re legally responsible to pay compensation for personal injury or property damage |
Plus your policy comes with:
- 21 day cooling off period should you change your mind
- 24/7 claims service and support with emergency assistance
- New for old replacement
- If you’re a strata lot owner, you will not have to pay an excess if your strata building owner makes a claim on a CHU policy for loss or damage caused by the same incident.
Who needs Landlord Insurance?
Landlord Insurance is essential for anyone who owns and rents out residential properties. Property investors, first-time landlords, and even experienced rental property owners can benefit from the comprehensive protection that CHU Landlord Insurance provides for strata buildings and homes within community associations. If you rely on rental income or want to safeguard your investment against potential risks, Landlord Insurance is a crucial component of your property management strategy.
Events That We Cover Your Investment Property For
- Fire and Explosion
- Storm: Coverage for damage due to severe weather conditions, including storms, rain, hail or flood.
- Theft and Vandalism: Safeguarding your property against theft and intentional damage by others.
- Malicious Damage by Tenants: Coverage for vandalism or malicious acts caused by tenants or paying guests.
- Escape of water or other liquid
- Impact damage: Protection against damage from external impacts, such as fallen trees or vehicle collisions.
- Earthquake: Coverage for damage resulting from seismic activity.
- Loss of Rental Income: Compensation for lost rental income if your property becomes uninhabitable due to insured damage.
- Legal Liability: Protection against legal costs and compensation if someone is injured on your property.
Why get a Landlord Insurance quote from CHU
Getting a Landlord Insurance quote from CHU ensures you receive a policy tailored to your specific needs as a property owner and investor. CHU is a trusted name in the strata insurance industry, known for its comprehensive coverage options for your contents and building, and excellent customer service.
By choosing CHU, you benefit from competitive pricing, flexible coverage options, and knowing your investment is protected by a reputable insurer. Our experienced team is dedicated to helping you find the right policy to safeguard your rental property and income, providing the support you need to manage your investment confidently
We share the most common claim types that investors benefit from taking out our Landlord Insurance:
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Loss of rent
Your neighbour’s sewerage pipe blocks causing your toilet to overflow. You have widespread sewerage and water damage to your property. Your tenant leaves as the property is uninhabitable.
The damage takes 4 weeks to fix, your CHU Landlord Insurance policy provides new for old replacement for insured items and loss of rentable value while your property is unfit to be occupied.
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Legal liability
Lisa's tenant Phil tripped and fell on the front steps of her home within a community association.
Phil suffered injuries which required treatment, and he was unable to work for a short period of time. Phil brought a claim against Lisa alleging that she was legally liable for his injuries because the incident textured on her property, and the steps were too slippery
Lisa notified us of the claim Phil brought against her. We investigated the claim and assessed that there was a high probability that Lisa would be held liable if the matter proceeded to Court.
We spoke to Phil and obtained further information from him about the extent of his injuries and his losses. Claim subsequently settled for $25,000 and covered under Legal Liability.
The difference between Strata Building Insurance, Community Association Insurance and Landlord Insurance
Strata building insurance, community association insurance and landlords insurance serve different purposes.
Strata Building Insurance: Managed by the owners' corporation (or body corporates depending on the state), covers the building's exterior, common areas, and shared facilities. It protects against risks like fire, storm damage, and public liability in common areas. However, it doesn't cover individual unit contents or the specific liabilities for investors if they are renting out strata units or apartments.
Community association insurance: (for the collective owners of community property that serves all homes): Includes cover for accidental loss or damage to community property (such as private roads, above and below ground services/utilities and communal buildings) as well as protection against risks faced by the association including legal liability.
Landlords Insurance: Designed for property investors who rent out their strata units or investment homes within a community association, this insurance covers the landlord’s contents within the unit or home, such as appliances and furniture (if dwelling is self-furnished). It also protects against rental-specific risks like loss of rental income, tenant-caused damage, and liability for injuries within the rented unit.
The diagram below shows what would be covered by the strata building insurance and by your CHU Landlord Policy for strata property investors.
Why CHU?
CHU is one of Australia's largest and most awarded insurance underwriting agencies who specialises in providing comprehensive insurance that is tailored specifically for strata properties like apartments, units, villas and townhouses. CHU protects almost 1 million properties across Australia.
Over 1 million properties protected
We are strata specialists, organising the insurance for almost 1 million apartments, units and townhouses across Australia.
24/7 Claims Process and Emergency Hotline
When you need help the most CHU’s claim process strives to be quick and accessible.
Multi-Award Winning Insurance Provider
CHU are multi-award winners: Awards include ANZIIF Underwriting Agency of the Year Award 2017 – 2018 , 2021, 2022 and 2023. Insurance Business Australia Underwriting Agency of the year 2021, 2022. Claims Team of the Year 2024.
Important documents
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PDS and policy wording for policies effective 31 July 2025 |
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Additional Information Guide (AIG) This Additional Information Guide (Guide) for Landlord Insurance provides you with more information about how we calculate premium, how excesses work, and how we settle claims under this policy. This Guide applies to new and renewing policies effective from 20 March 2025 and should be read together with the Landlord Insurance Product Disclosure Statement (PDS) QM10074. |
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PDS and policy wording for policies effective 1 December 2022 |
Download |
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Summary of key changes |
Download |
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Target Market Determination (TMD) |
Download |
Landlord Insurance FAQs
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What is Landlord Insurance, and do I need it?
What is Landlord Insurance, and do I need it?
It’s insurance cover for investment property owners who are renting out a unit/apartment or a home within a community association to tenants. It is important as it provides cover for accidental loss or damage to contents in your unit from events such as fire, flood or storms. It covers items such as carpets, light fixtures and fittings as well as loss of rent if the unit is unfit to be occupied. Additionally, it covers you and your investment property for malicious damage to contents/buildings caused by tenants and/or their guests.
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Do I need Landlord Insurance when my building has Strata Building Insurance?
Do I need Landlord Insurance when my building has Strata Building Insurance?
Yes, residential strata insurance only provides general insurance cover for the building, common/shared property and common/shared contents. The cover provided by the Strata Building policy ends when you cross the threshold of your individual property. Landlords insurance protects you for tenant related loss/damage inside your property and to strata fixtures not covered by the Body Corporate.
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Do I need Landlord Insurance when my community association has Community Association Insurance?
Do I need Landlord Insurance when my community association has Community Association Insurance?
Yes, community association insurance only provides for accidental loss or damage to community property as well as protection against risks faced by the association including legal liability. Landlords insurance protects you for damage to your own home within a community association.
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What is a strata property?
What is a strata property?
Lots are individual units, flats, apartments, townhouses, villas or duplexes on land that has been sub-divided into a strata title. Common Property is the shared spaces in the scheme such as common stairwells, driveways, visitor parking, roofs, gardens, lifts, gyms, pool etc. Strata living can provide a friendly community-style environment but differs from living in a freestanding house.
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What does Landlord Insurance cover me for?
What does Landlord Insurance cover me for?
Landlord Insurance is designed for property investors who rent out strata units, apartments, or homes within a community association to tenants. It protects you and your investment property from any damage to contents from events such as fire, flood or storms. It covers items such as carpets, light fittings and fixtures as well as loss of rent if the property is unfit to be occupied. Additionally, it covers you and your investment property from malicious tenants who might vandalise your property or leave without paying the rent.
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Do I need to advise of any of rental amount changes?
Do I need to advise of any of rental amount changes?
Yes, please advise us of any changes to weekly rent to ensure that we’re maintaining an acceptable level of coverage for you.
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What is an Excess Waiver?
What is an Excess Waiver?
If CHU insures the residential strata scheme at the same address where your lot is situated and damage occurred that is claimable to both your Strata cover and Landlord cover due to the same cause and on the same date, only the excess on the residential strata policy is due for payment.
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Do you cover Airbnb properties?
Do you cover Airbnb properties?
Yes, we do provide loss of rent for casual lets (no legal requirement for a lease agreement and rental period is less than 3 months), noting that only confirmed bookings will be covered in the event you need to make a claim for loss of rent. Rent default however is not available for casual lots. Please contact us to ensure your specific requirements are met.
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Can I cancel my Landlord Insurance at any time?
Can I cancel my Landlord Insurance at any time?
Yes, a refund may be available. We can also assist if you are changing this from a Landlord to a Contents Insurance policy, as you are now moving in. Just let our team know and we can help. Click on the chat bubble at the bottom right of your screen to send us a Live Chat.
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I have a non-strata property. Can I take out a Landlord policy at this address?
I have a non-strata property. Can I take out a Landlord policy at this address?
CHU Landlord Insurance is designed for property investors who rent out strata units, apartments, or homes within a community association. Please refer to the Target Market Determination for additional information on product suitability.
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Is Landlord Insurance compulsory in Australia?
Is Landlord Insurance compulsory in Australia?
Landlord Insurance is not mandatory in Australia, but it is highly recommended to protect your investment property and safeguard against unexpected events as strata insurance and community association insurance do not cover personal belongings. It can provide financial security in case of damage, loss of rental income, or liability claims.
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Do I need Landlord Insurance if I have strata building insurance?
Do I need Landlord Insurance if I have strata building insurance?
Your residential strata insurance covers the structure of the property itself, landlord insurance provides additional protection specifically for landlords, including coverage for rental income loss, tenant-related damage, legal expenses, and liability claims. Having both building insurance and landlord insurance can offer comprehensive coverage for your investment property properties.
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Does Landlord Insurance cover loss of rental income?
Does Landlord Insurance cover loss of rental income?
Yes it covers rental loss if the lot becomes unfit to be occupied due to damage, if the tenant departs without notice or if the tenant defaults on their rent.
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What is not included in your Landlord Insurance policy?
What is not included in your Landlord Insurance policy?
- Damage to the physical building or any other property ordinarily covered under a strata insurance policy
- Damage where the lot has not been maintained to a reasonable standard
- Contents items that are not owned by the lot owner and available for tenant use
(see PDS for full list of exclusions)
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Is Landlord Insurance the same as Home and Contents Insurance?
Is Landlord Insurance the same as Home and Contents Insurance?
Traditionally home and contents insurance provides insurance protection for home owners who reside within the premises. . Landlord insurance is designed specifically for property owners who rent out their properties.
For strata properties, covers fixtures and fittings which is not required by law to insure, as well as risks like loss of rental income, tenant damage, and liability.
For investment homes within a community association, landlords can select buildings cover only, contents cover only or building and contents, as well as having the additional protection to safeguard rent or similar.
