CHU releases Sustainability Impact Report FY25 outlining significant progress

CHU achieved a significant reduction in its Scope 1 and 2 carbon footprints, led by a transition to hybrid company fleet vehicles and reduced business travel. 

CHU, Australia's largest strata insurance underwriting agency, released its annual Sustainability Impact Report FY25, showcasing significant progress on climate and community impact goals.

CHU’s third annual report demonstrates a 20% reduction to the organisation’s carbon footprint, as well as the introduction of Building Resilience Services to further reduce CHU’s longer-term carbon emissions and improve the sustainability of CHU underwritten assets.

"Innovation, efficiency, and sustainability aren’t add-ons, they’re fundamental to how we serve strata communities and how we shape the future of our sector," said CHU Chief Executive Officer Kimberley Jonsson. 

"Our 2025 Sustainability report demonstrates our significant progress in moving towards carbon neutrality, addressing supply chain emissions, advancing our reconciliation journey, and expanding community volunteering.”

Progress on Climate Change Roadmap

CHU’s ESG strategy continues to align with the Insurance Council of Australia’s (ICA) Climate Change Roadmap, which provides a framework for the Australian insurance industry to achieve net-zero emissions.

The report showed CHU achieved a significant reduction in its Scope 1 and 2 carbon footprints, led by a transition to hybrid company fleet vehicles and reduced business travel. CHU maintained carbon neutrality by planting 2,664 trees through its partnership with the Forktree Project, which will sequester the equivalent carbon emissions over a 10-year period.

CHU has maintained Scope 1 and 2 carbon neutrality since FY2019. Reducing Scope 3 emissions remains a priority, with progress been made through the rollout of CHU’s Supplier Code of Conduct across the claims and underwriting supply chain.

Green Business Travel and hybrid fleet

CHU continued to reduce emissions through both its Green Business Travel initiatives and its fleet. In FY25, CHU reduced business travel by one-tenth (10%) from the previous year. The organisation as saw a sharp increase in the uptake of electric and hybrid rideshare options, with more than half (59%) of all rideshare trips taken in the last six months being electric or hybrid vehicles.

Petrol vehicle emissions reduced by 83 per cent over the year as the CHU vehicle fleet transitions to hybrid vehicles. CHU is on track to achieve a 100 per cent transition by 2026.

Launch of Building Resilience Services

In 2025, CHU launched Building Resilience Services, a division dedicated to supporting and safeguarding strata communities by providing proactive tools to manage property resilience before issues arise.

Building Resilience Services helps to extend the lifecycle of building assets through early issue detection, enabling strata communities to optimise resource use and plan long-term maintenance in ways that protect both their properties and the environment. 

“I’m particularly excited about the potential Building Resilience Services will play in strengthening the resilience and sustainability of strata communities nationwide.,” Jonsson added. 

Green Grant Program launch

CHU recently announced the launch of its Green Grant Program which will support sustainable initiatives within residential strata properties. 

The Green Grant Program will award a total of $50,000 in its inaugural year to empower body corporates and property owners to implement sustainable initiatives that reduce their environmental footprint, improve energy efficiency and foster community involvement. 

CHU remains committed to partnering with strata communities and industry stakeholders to improve climate resilience and deliver a more sustainable future for Australian strata living.

Download and read CHU's Sustainability Impact Report FY25.

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