CHU launches SmartClaims: elevating CHU’s award-winning claims service

At CHU, we understand that claims can be stressful. As an intermediary your role is vital – from managing multiple stakeholders to educating clients about the process and keeping them informed. To make this process easier we’ve launched our latest Stratatech innovation: SmartClaims. 

A Smarter way to review claims 

SmartClaims leverages generative AI to read and analyse claims history and status updates, generating a short summary with the click of a button.  

This powerful tool ensures intermediaries can: 

• Instantly access a short summary of the latest information without searching through an entire claims file. 
• Reduce the time to respond to claim inquiries, with recent actions viewable in fewer clicks. 
• Provide clear, confident updates to clients, with clarity and best-in-class service. 

SmartClaims is available at every stage of the claims process —from lodgement to closure—demonstrating our ongoing commitment to efficiency and customer satisfaction.  

Log in to StrataTech to view SmartClaims. 

Building on CHU’s Claims Innovations 

SmartClaims is the latest enhancement in our suite of claims management tools: 

• ClaimsView provides clients with real-time claim progress updates, improving transparency and proactive client communication. 
• ClamsView and ENData integration automates workflows by capturing real-time updates from builders and assessors – seamlessly connecting all stakeholders in the claims process.  

Delivering Innovation and Service Excellence 

"Our team is always striving to meet and exceed customers’ expectations, providing industry-leading service to our broker partners and strata managers. Leveraging innovative technology and AI is allowing us to deliver this” said David Gow, Head of Claims at CHU.  

With a relentless focus on innovation and service excellence, CHU equips intermediaries with the tools to handle claims with speed, accuracy, and empathy. SmartClaims is the next step in delivering on this promise—helping you support your clients when it matters most. 

Try SmartClaims Today! 

Log in to StrataTech and experience how SmartClaims can help you streamline your workflow and enhance client service.