Important documents
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- Policy documents
- Target Market Determination
- Forms
- Factsheet and Flyers
- Financial Services Guide
- Case Study
- Reports
- FAQs
Policy documents
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Residential Strata Insurance: What has changed for policies effective from 1 May 2026
Residential Strata Insurance PDS and policy wording for policies effective 1 May 2026
Build to Rent Insurance PDS and policy wording for policies effective 1 January 2022
Build to Rent: What has Changed for policies effective 8 November 2023
Outlines key policy changes, and should be read in conjunction with latest Product Disclosure Statement and Policy Wording.
Build to Rent Insurance PDS and policy wording for policies effective 8 November 2023
Community Association Home Insurance Additional Information Guide
Explains how we calculate premiums, apply excesses and settle claims.
Community Association Home Insurance PDS and policy wording for policies effective 31 July 2025
Encompasses additional and increased benefits over the minimum required by law.
Community Association Home Insurance Key Fact Sheet
Sets out some of the events covered and not covered by this policy and other information you should consider.
Community Association Insurance: What’s changed for policies effective 1 October 2023
Outlines key policy changes, and should be read in conjunction with latest Product Disclosure Statement and Policy Wording.
Community Association Insurance PDS and policy wording for policies effective 1 October 2023
Encompasses additional and increased benefits over the minimum required by law.
Landlord Insurance: Summary of key changes
Outlines key policy changes, and should be read in conjunction with latest Product Disclosure Statement and Policy Wording.
Landlord Insurance PDS and policy wording for policies effective 1 December 2022
Landlord Insurance Additional Information Guide (AIG)
This Additional Information Guide (Guide) for Landlord Insurance provides you with more information about how we calculate premium, how excesses work, and how we settle claims under this policy. This Guide applies to new and renewing policies effective from 26 August 2025 and should be read together with the Landlord Insurance Product Disclosure Statement (PDS) QM10074.
Landlord Insurance PDS and policy wording for policies effective 28 March 2025
Contents Insurance Key Fact Sheet
Should be read in conjunction with latest Product Disclosure Statement and Policy Wording.
Contents Insurance PDS and policy wording for policies effective from 1 December 2022
Contents Insurance Additional Information Guide
Explains how we calculate premiums, apply excesses and settle claims.
Contents Insurance PDS and policy wording for policies effective from 30 July 2025
Commercial Strata Insurance PDS and policy wording for policies effective 1 January 2022 – 30 September 2023
Our Commercial Strata policy encompasses additional and increased benefits over the minimum required by law.
Commercial Strata Insurance: What has changed for policies effective 1 October 2023
Outlines key policy changes, and should be read in conjunction with latest Product Disclosure Statement and Policy Wording.
Commercial Strata Insurance PDS and policy wording for policies effective 1 October 2023
Our Commercial Strata policy encompasses additional and increased benefits over the minimum required by law.
Residential Strata Insurance PDS and policy wording for policies effective 1 October 2023
Our policy encompasses additional and increased benefits over the minimum required by law.
Residential Strata Insurance: What has changed for policies effective 31 July 2025
Outlines key policy changes, and should be read in conjunction with latest Product Disclosure Statement and Policy Wording.
Residential Strata Insurance PDS and policy wording for policies effective 31 July 2025
Our policy encompasses additional and increased benefits over the minimum required by law.
Target Market Determination
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Build to Rent Target Market Determination (TMD)
Target Market Determination is a document that describes who the product is appropriate for (target market), and any conditions around how the product can be distributed to customers.
Community Association Home Insurance Target Market Determination (TMD)
Describes who the product is appropriate for (target market), and any conditions around how the product can be distributed to customers.
Community Association Insurance Target Market Determination (TMD)
Describes who the product is appropriate for and any conditions around how the product can be distributed to customers.
Landlord Insurance Target Market Determination (TMD)
Target Market Determination is a document that describes who the product is appropriate for (target market), and any conditions around how the product can be distributed to customers.
Contents Insurance Target Market Determination (TMD)
Describes who the product is appropriate for and any conditions around how the product can be distributed to customers.
Commercial Strata Insurance Target Market Determination (TMD)
Target Market Determination is a document that describes who the product is appropriate for (target market), and any conditions around how the product can be distributed to customers.
Residential Strata Insurance Target Market Determination (TMD)
Target Market Determination is a document that describes who the product is appropriate for (target market), and any conditions around how the product can be distributed to customers.
Forms
Third Party Authority Form
Letter of Appointment Form (For self-managed schemes)
Letter of Appointment Form (For insurance brokers and strata managers)
PDF Quote Form – Built to Rent
Download and complete a PDF quote form.
PDF Quote Form – Community Association Home Insurance
Download and complete a PDF quote form.
PDF Quote Form – Community Association Insurance
Download and complete a PDF quote form.
PDF Quote Form – Landlord Insurance
Download and complete a PDF quote form
PDF Quote Form – Contents Insurance
Download and complete a PDF quote form
PDF Quote Form – Commercial Strata Insurance
Download and complete a PDF quote form
Factsheet and Flyers
Cyber Cover Fact Sheet
Detailing what is Cyber cover and what is covered.
Gutter Maintenance Frequency
Maintenance Checklist
What good maintenance looks like
What is a Maintenance Action Plan (MAP)?
Why Maintenance Matters
Resident Quick Guide: Lithium Battery Fire Safety
Build to Rent Insurance Flyer
Should be read in conjunction with latest Product Disclosure Statement and Policy Wording.
Why Choose CHU: Product and services flyer
Office Bearers’ Legal Liability Cover Scenarios
Detailing in what scenarios would Office Bearers Liability cover apply.
Financial Services Guide
Financial Services Guide
Download the Financial Services Guide for direct clients
Case Study
Melbourne Water and Fire Case Study
Canberra Fire Case Study
Dee Why Claims Case Study
Lot Owners’ Contents Cover Case Study
A real example of the benefits of our newly introduced Lot Owners’ Contents Cover.
Reports
State of the Strata Market Report 2025
With a close look at key strata market statistics and issues that may affect strata living into the future, our 2025 State of the Strata Market is a valuable source of current industry knowledge for all strata professionals.
Strata Index 2025
Our Strata Index explores the attitudes of strata lot owners across three key domains: property maintenance, strata management, and strata insurance. Our findings provide an intriguing look into the current state of Australia’s strata communities and reveal the most pressing needs and gaps in knowledge for the sector.
FY25 Sustainability Impact Report
CHU, Australia’s largest strata insurance underwriting agency, released its annual Sustainability Impact Report FY25, showcasing significant progress on climate and community impact goals.
FAQs
Lot Owners’ Contents Cover FAQs
Answering your questions about our newly introduced Lot Owners’ Contents Cover.