Important documents

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  • Policy documents
  • Target Market Determination
  • Forms
  • Factsheet and Flyers
  • Financial Services Guide
  • Case Study
  • Reports
  • FAQs

Policy documents

Residential Strata

Residential Strata Insurance: What has changed for policies effective from 1 May 2026

Residential Strata

Residential Strata Insurance PDS and policy wording for policies effective 1 May 2026

Build to Rent

Build to Rent Insurance PDS and policy wording for policies effective 1 January 2022

Build to Rent

Build to Rent: What has Changed for policies effective 8 November 2023

Outlines key policy changes, and should be read in conjunction with latest Product Disclosure Statement and Policy Wording.

Build to Rent

Build to Rent Insurance PDS and policy wording for policies effective 8 November 2023

Community Association Home

Community Association Home Insurance Additional Information Guide

Explains how we calculate premiums, apply excesses and settle claims.

Community Association Home

Community Association Home Insurance PDS and policy wording for policies effective 31 July 2025

Encompasses additional and increased benefits over the minimum required by law.

Community Association Home

Community Association Home Insurance Key Fact Sheet

Sets out some of the events covered and not covered by this policy and other information you should consider.

Community Association

Community Association Insurance: What’s changed for policies effective 1 October 2023

Outlines key policy changes, and should be read in conjunction with latest Product Disclosure Statement and Policy Wording.

Community Association

Community Association Insurance PDS and policy wording for policies effective 1 October 2023

Encompasses additional and increased benefits over the minimum required by law.

Landlord

Landlord Insurance: Summary of key changes

Outlines key policy changes, and should be read in conjunction with latest Product Disclosure Statement and Policy Wording.

Landlord

Landlord Insurance PDS and policy wording for policies effective 1 December 2022

Landlord

Landlord Insurance Additional Information Guide (AIG)

This Additional Information Guide (Guide) for Landlord Insurance provides you with more information about how we calculate premium, how excesses work, and how we settle claims under this policy. This Guide applies to new and renewing policies effective from 26 August 2025 and should be read together with the Landlord Insurance Product Disclosure Statement (PDS) QM10074.

Landlord

Landlord Insurance PDS and policy wording for policies effective 28 March 2025

Contents

Contents Insurance Key Fact Sheet

Should be read in conjunction with latest Product Disclosure Statement and Policy Wording.

Contents

Contents Insurance PDS and policy wording for policies effective from 1 December 2022

Contents

Contents Insurance Additional Information Guide

Explains how we calculate premiums, apply excesses and settle claims.

Contents

Contents Insurance PDS and policy wording for policies effective from 30 July 2025

Commercial Strata

Commercial Strata Insurance PDS and policy wording for policies effective 1 January 2022 – 30 September 2023

Our Commercial Strata policy encompasses additional and increased benefits over the minimum required by law.

Commercial Strata

Commercial Strata Insurance: What has changed for policies effective 1 October 2023

Outlines key policy changes, and should be read in conjunction with latest Product Disclosure Statement and Policy Wording.

Commercial Strata

Commercial Strata Insurance PDS and policy wording for policies effective 1 October 2023

Our Commercial Strata policy encompasses additional and increased benefits over the minimum required by law.

Residential Strata

Residential Strata Insurance PDS and policy wording for policies effective 1 October 2023

Our policy encompasses additional and increased benefits over the minimum required by law.

Residential Strata

Residential Strata Insurance: What has changed for policies effective 31 July 2025

Outlines key policy changes, and should be read in conjunction with latest Product Disclosure Statement and Policy Wording.

Residential Strata

Residential Strata Insurance PDS and policy wording for policies effective 31 July 2025

Our policy encompasses additional and increased benefits over the minimum required by law.

Target Market Determination

Build to Rent

Build to Rent Target Market Determination (TMD)

Target Market Determination is a document that describes who the product is appropriate for (target market), and any conditions around how the product can be distributed to customers.

Community Association Home

Community Association Home Insurance Target Market Determination (TMD)

Describes who the product is appropriate for (target market), and any conditions around how the product can be distributed to customers.

Community Association

Community Association Insurance Target Market Determination (TMD)

Describes who the product is appropriate for and any conditions around how the product can be distributed to customers.

Landlord

Landlord Insurance Target Market Determination (TMD)

Target Market Determination is a document that describes who the product is appropriate for (target market), and any conditions around how the product can be distributed to customers.

Contents

Contents Insurance Target Market Determination (TMD)

Describes who the product is appropriate for and any conditions around how the product can be distributed to customers.

Commercial Strata

Commercial Strata Insurance Target Market Determination (TMD)

Target Market Determination is a document that describes who the product is appropriate for (target market), and any conditions around how the product can be distributed to customers.

Residential Strata

Residential Strata Insurance Target Market Determination (TMD)

Target Market Determination is a document that describes who the product is appropriate for (target market), and any conditions around how the product can be distributed to customers.

Forms

Third Party Authority Form

Letter of Appointment Form (For self-managed schemes)

Letter of Appointment Form (For insurance brokers and strata managers)

PDF Quote Form – Built to Rent

Download and complete a PDF quote form.

PDF Quote Form – Community Association Home Insurance

Download and complete a PDF quote form.

PDF Quote Form – Community Association Insurance

Download and complete a PDF quote form.

PDF Quote Form – Landlord Insurance

Download and complete a PDF quote form

PDF Quote Form – Contents Insurance

Download and complete a PDF quote form

PDF Quote Form – Commercial Strata Insurance

Download and complete a PDF quote form

Factsheet and Flyers

Cyber Cover Fact Sheet

Detailing what is Cyber cover and what is covered.

Gutter Maintenance Frequency

Maintenance Checklist

What good maintenance looks like

What is a Maintenance Action Plan (MAP)?

Why Maintenance Matters

Resident Quick Guide: Lithium Battery Fire Safety

Build to Rent Insurance Flyer

Should be read in conjunction with latest Product Disclosure Statement and Policy Wording.

Why Choose CHU: Product and services flyer

Office Bearers’ Legal Liability Cover Scenarios

Detailing in what scenarios would Office Bearers Liability cover apply.

Financial Services Guide

Financial Services Guide

Download the Financial Services Guide for direct clients

Case Study

Melbourne Water and Fire Case Study

Canberra Fire Case Study

Dee Why Claims Case Study

Lot Owners’ Contents Cover Case Study

A real example of the benefits of our newly introduced Lot Owners’ Contents Cover.

Reports

State of the Strata Market Report 2025

With a close look at key strata market statistics and issues that may affect strata living into the future, our 2025 State of the Strata Market is a valuable source of current industry knowledge for all strata professionals.

Strata Index 2025

Our Strata Index explores the attitudes of strata lot owners across three key domains: property maintenance, strata management, and strata insurance. Our findings provide an intriguing look into the current state of Australia’s strata communities and reveal the most pressing needs and gaps in knowledge for the sector.

FY25 Sustainability Impact Report

CHU, Australia’s largest strata insurance underwriting agency, released its annual Sustainability Impact Report FY25, showcasing significant progress on climate and community impact goals.

FAQs

Lot Owners’ Contents Cover FAQs

Answering your questions about our newly introduced Lot Owners’ Contents Cover.

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