Contents Insurance

• The additional Portable Contents cover includes:

  Category

  Mobile Phones

  Jewellery and watches – this does not include smart watches

  Portable electronic devices – includes things like GPSs, smart watches, tablets and laptops (but excludes mobile phones)

  Bicycles and personal mobility devices – include their equipment and accessories

  Recreational, hobby items or clothing – includes things like sporting equipment, musical instruments, camping gear, and accessories normally worn or carried such as sunglasses and handbags

  Medical or health items – includes things like hearing aids (but not hearing implants), prescription spectacles or mobility scooters but does not include any medical equipment or apparatus that requires specialised fitting, customisation or modification by a medical professional, is custom made for you, or requires operation or supervision by a medical professional while in use. It also does not include drugs or other prescribed medication. See the definition of ‘medical or health items’ for further details.

  Collections

• Water damage

  After a hailstorm, water leaks through a broken window and roof damaging your bed, carpet and television. The estimated damage is $7,000. Your CHU Contents Insurance policy covers replacement or repair of your damaged personal possessions.

  If a valid claim is also submitted by your body corporate/ owners corporation for your building on a CHU Residential Strata Insurance Plan for the same incident, then your $500 contents insurance excess is waived.
• Legal liability

  A tradesperson slips on a mat and falls inside your apartment, hurting their ankle, back and hand. X-rays confirm fractures resulting in time off work.

  The tradesperson seeks damages from you for medical treatment and loss of earnings. Your CHU Contents Insurance covers you for the cost of defending the claim and the legal liability.

Frequently asked questions

• What is CHU Contents Insurance, and do I need it?

  What is CHU Contents Insurance, and do I need it?

  CHU Contents Insurance is insurance cover for household and personal possessions such as clothing, jewellery, furniture, TV, computers, internal carpets, blinds and electrical items and kitchen appliances belonging to yourself and your family members. It is important as it covers the financial cost of repairing or replacing your household and personal possessions in the event of loss or damage.
• Do I need Contents Insurance when my building has Strata Insurance?

  Do I need Contents Insurance when my building has Strata Insurance?

  Yes, Residential Strata Insurance only provides general insurance cover for the building, common area contents and shared property. The cover provided by the Strata Building policy ends when you cross the threshold of your individual property. A separate Contents Insurance policy is required to protect your personal possessions.
• What is a Strata property?

  What is a Strata property?

  A strata scheme is a building or collection of buildings that has been divided into ‘lots’ and common property. Lots are individual units, flats, apartments, townhouses, villas or duplexes. Common Property is the shared items in scheme such as common stairwells, driveways, visitor parking, roofs, gardens, lifts, gyms, pool etc. Strata living can provide a friendly community-style environment but differs from living in a freestanding house.
• Do I need to specify an individual item?

  Do I need to specify an individual item? 

  Specified contents are items that you request to have listed on your policy and, if we agree to insure the item, have a value that exceeds the standard policy limit. Specified portable contents are portable items insured at and away from your home address. When you choose this optional benefit, cover is provided up to the amount specified. Please call our customer service team for further information or click on the chat bubble at the bottom right of your screen to send us a Live Chat.
• I am moving to another strata property – can I alter my insured address?

  I am moving to another strata property – can I alter my insured address? 

  Please contact our team to let us know and we can change details or organise a new quote and cancel your current policy.
• Can I cancel my Contents Insurance at any time?

  Can I cancel my Contents Insurance at any time? 

  Yes, a refund may be available. We can also assist if you are changing this from a Contents to a Landlord policy, if you are now getting tenants to occupy the residence. Just let our team know and we can help. Click on the chat bubble at the bottom right of your screen to send us a Live Chat.
• How much contents insurance do I need?

  How much contents insurance do I need?

  The amount of contents insurance you need depends on the total value of your personal possessions at their current replacement cost. It's important to ensure that your policy covers the full value so that you can replace all of your belongings in case of a total loss. Regularly updating your inventory and valuation helps maintain adequate coverage.
• How do I determine the value of my possessions for contents insurance?

   How do I determine the value of my possessions for contents insurance?

  To determine the value of your possessions for contents insurance, create a detailed inventory of all your belongings, including descriptions, purchase dates, and costs. For more accurate valuations, consider getting appraisals for high-value items like jewellery, art, or collectibles. Update this inventory regularly and adjust your insurance coverage as necessary.
• What exclusions should I be aware of in your contents insurance policy?

  What exclusions should I be aware of in your contents insurance policy?

  Always read our PDS to understand what contents items are covered. Items that exceed the standard policy limit may need to be specified to be adequately covered.
• Does CHU’s contents insurance cover theft outside of my home?

  Does CHU’s contents insurance cover theft outside of my home?

  When you add our Portable Contents option, your items are protected anywhere in Australia or New Zealand, and for up to 90 consecutive days anywhere else in the world.
• Is contents insurance mandatory for renters?

  Is contents insurance mandatory for renters?

  Contents insurance is typically not mandatory for renters, but it is highly recommended to protect your belongings in case of unforeseen events.
• What is legal liability and does Contents insurance cover it?

  What is legal liability and does Contents insurance cover it?

  Legal liability refers to your responsibility for injury or damage to others or their property. Contents insurance covers legal liability by providing financial protection if you are found liable for personal injury or damage caused by you or your belongings, covering legal costs and compensation.