CHU’s Claims Team in Action: Restoring Fire-Damaged Townhouses in Canberra
When disaster strikes, CHU’s claims team is there to ensure a smooth recovery process for our customers. With over 45 years’ experience, and a strong network of trusted builders and repairers, CHU can be relied on when unexpected events occur. One example of how claims are managed at CHU is during a fire incident in Canberra, where a fast-moving blaze severely impacted multiple townhouses. CHU’s rapid response and commitment to high-quality repairs made all the difference in restoring not just the buildings, but the lives of the affected residents.
A Devastating Fire Leaves Residents Displaced
In a Canberra townhouse complex, a fire broke out, causing significant damage to multiple units. The fire quickly spread through shared walls and roofing structures, leaving some properties uninhabitable. Residents faced a distressing and uncertain situation, requiring immediate intervention to secure their homes and begin the rebuilding process.
CHU’s Rapid and Expert Response
Understanding the urgency of the situation, CHU’s claims team acted swiftly by:
- Engaging loss adjusters and forensic experts to assess the damage and determine the cause of the fire.
- Appointing CHU’s trusted builder network to begin emergency works, ensuring the site was safe and secure.
- Coordinating alternative accommodation solutions for displaced residents, minimizing disruption to their lives.
- Maintaining clear and compassionate communication with affected owners, strata managers, and insurance brokers throughout the claims process.
Beyond Repairs: Delivering Quality and Peace of Mind
CHU’s customer-first approach was evident throughout the rectification process. By working closely with locally appointed, trusted builders, CHU ensured that all fire-damaged townhouses were repaired with quality and efficiency in mind, while also implementing fire-mitigation measures to enhance future safety.
CHU received positive feedback from the owner of one of the townhouses as follows:
"My investment townhouse in Canberra was extensively damaged due to fire. It was an extremely traumatic event and I want to thank CHU’s Andrew McAlister, Senior Loss Adjuster for the care and compassion shown from the beginning of the claim process to the moment I received the keys of a beautifully restored property.
I cannot commend his professionalism, communication, availability and prompt service highly enough. I was very apprehensive about the process and the outcome but Andrew assisted me through every step of all the necessary paperwork and ensured that I received loss of rent payments regularly. He was persistent and diligent when liaising with the Strata Management Company’s claims team and the certifier and kept the ball rolling at all times.
I can confidently say that my townhouse has been rebuilt to a higher standard than existed prior to the fire. I am very grateful for the support I have received from CHU and will certainly be recommending that the Body Corporate retain their services for strata insurance.”
This testimonial is an extract from a google review provided to CHU from the owner of one of the properties. See full google review here.
The Canberra fire incident is another example of why CHU stands out in the strata insurance industry. Their proactive approach, rapid claims management, and focus on customer care ensure that policyholders receive the best possible support in when it matters most.
When the unexpected happens, CHU is there to help rebuild and restore, proving time and again that they are the trusted choice for strata insurance claims.
Read more about this case study and other real-life examples of CHU’s claims expertise in action.
