CHU’s Claims Team in Action: Delivering Expertise in Melbourne during a Fire and Water Damage Claim Event
In the insurance industry, the true measure of excellence is how effectively claims are managed when policyholders need support the most. CHU’s claims team has built a reputation for demonstrating empathy and expertise to deliver an efficient and quality claims customer experience. One recent example that highlights CHU’s commitment to best-in-class claims management is a challenging water and fire damage claim in Melbourne apartment.
A Complex Case of Fire and Water Damage
During the redevelopment of a vacant 10th-floor apartment, an unexpected incident occurred during construction activities that led to a fire outbreak. While the fire was being contained, the unsuspecting residents of the apartment below was affected by water damage and which seeped through the floors of the 10th floor, causing significant damage to ceiling, walls and the parquetry flooring within the apartment on the 9th floor.
This situation not only resulted in costly repairs but also significantly impacted the residents, a family who had lived in the apartment for over 20 years. Faced with a complex claim, CHU’s expertise and commitment to service became the key to a smooth resolution.
Rapid Response & Customer-Focused Solutions
Upon being notified of the incident, CHU immediately took action by:
- Assessing the claim, ensuring the safety of the residents first and foremost. Organising temporary accommodation that suited the needs of the family.
- Appointing expert loss adjusters to assess the full extent of the damage.
- Engaging CHU’s trusted builder to facilitate repairs efficiently.
- Coordinating the complete replacement of the parquetry flooring to maintain the integrity and quality of the property.
- Keeping residents and property managers informed at every stage to minimise stress and uncertainty.
Beyond Repairs: Restoring Confidence
CHU’s dedication to excellence goes beyond just repairing the physical damage to the property, our team are focused on instilling confidence and peace of mind for our customers. During these unexpected incidents, our customers need us the most, not just to undergo the repair work but also to support customers through what can be a very challenging time.
The Melbourne Fire and Water Case Study is just one example of how CHU navigates complex strata insurance claims with precision and care. Our customer-first approach ensures that policyholders are supported from the moment a claim is lodged until the final repairs are completed and the keys are handed back.
Read more about this case study and other real-life examples of CHU’s claims expertise in action.
