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LiveChat now available

CHU is thrilled to announce the launch of LiveChat – an instant messaging service linking intermediaries to CHU’s customer service team during business hours. CHU is always looking for ways to improve our customer service and communications, with our customers being the central focus to everything we do. This is why we are launching LiveChat as an additional communication channel.

LiveChat will be available from during business hours and will provide fast responses to simple administration questions and requests that would otherwise require a phone call or an email. 

What type of questions is LiveChat for?

  • Certificate of currencies (COC) including noted requests
  • Claims history requests
  • Cancellation requests
  • Policy amendments/endorsements
  • Documentation requests

What type of questions is LiveChat not for?

  • New quotes: You can request a new quote via StrataTech 24/7 through self-service access
  • Claims: You can lodge a claim or obtain claim updates via StrataTech 24/7 though self-service access with our online claim form or Claims View