CHU’s Claims Team in Action During the Dee Why Mega Storm
In the insurance industry, the true test of service comes when customers need it most, at the time of a claim. CHU’s claims team is often one of the first on the scene post claims event to assess the damage and make sure the site is made safe, and our customers are supported. The Dee Why mega storm was one such example of CHU’s commitment to delivering claims excellence.
An unexpected storm that raised the roof of an apartment building
In the lead-up to Christmas, a powerful storm cell devastated parts of NSW Northern Beaches. Among the hardest-hit properties were two CHU insured apartment buildings in Dee Why, where extensive damage left residents displaced and property owners facing significant losses.
This was a defining moment for CHU’s claims team, demonstrating their ability to act quickly, support affected customers, and facilitate high-quality repairs to restore homes and stability.
Rapid Response & Customer-Focused Service
At CHU, every claim represents more than just a transaction, it’s about people, their homes, and their peace of mind. When the Dee Why storm struck, CHU’s emergency after-hours hotline was immediately activated, connecting property owners with professional support without delay. Chris Frazer, General Manager of CHU Services, and Senior Loss Adjuster Vince Tramonte were notified and on site to assess the damage and implement an action plan.
Their priorities were clear:
- Ensuring resident safety through immediate site inspections and coordination, working with emergency services.
- Providing temporary accommodation for displaced residents during the holiday season.
- Maintaining transparent communication with Strata Managers and Insurance Brokers to keep policyholders informed.
Beyond Repairs: Rebuilding Confidence
CHU’s commitment to high-quality repairs is upheld by CHU’s panel of trusted builders and repairers. Engaging trusted builders means that CHU can coordinate complex repairs efficiently while mitigating buildings against future extreme weather events.
The Dee Why case study demonstrated CHU’s ability to navigate challenges while maintaining a focus on exceptional service and long-term solutions. The customer feedback received by CHU after the claim was complete highlighted the positive outcome for our customer:
A severe storm cell caused significant damage to my top-floor apartment in Dee Why and blew the entire roof off our apartment block. Fortunately, no one was hurt, and my tenanted apartment was covered by CHU strata insurance. Vince from CHU demonstrated care and consideration during the lengthy and complex remediation, keeping me informed, and being patient with all the owners. CHU covered for loss of rent during remediation. The finished product was of outstanding quality, allowing me to increase my rental income. I love it so much that I plan to move back in one day.
A big thanks to Vince and CHU.
(google review)
Why CHU’s Claims Team Stands Out
When the unexpected occurs, CHU customers can rest assured they will have the support they need. With a focus on expertise, empathy, and efficiency, CHU continues to set the standard for strata insurance claims, proving time and again that they are there when it matters most.
Read more about this case study and other real-life examples of CHU’s claims expertise in action.
