Quoting on StrataTech just got simpler 

From Thursday 5 November, we’ve changed the way StrataTech captures claims history and excess information when you’re quoting CHU Residential Strata business directly through StrataTech. 

It’s a small change with a real outcome: less time spent on disclosure, and a faster path to a quote for your clients. 

What’s actually changing 

There are two changes. Both are about how information is captured – not what you’re required to disclose. You’re telling us the same things you always have. 

• One question becomes two. Previously, when quoting a policy, you were asked whether it had any restrictions and/or imposed excesses – all in a single question. Now you’ll see two separate yes/no questions: one on whether cover has been limited or restricted, and one on whether any additional excesses have been imposed. If the answer to either is yes, you’ll be guided through next steps – for excesses, from a straightforward list (flood, fire, water damage, public liability, cyber, and more) rather than typing free text. 
• Claims history becomes a table, not a text box. The question hasn’t changed – we still ask whether there have been any claims in the past three years. What’s changed is how it’s presented and captured. A structured table now captures each claim – open or closed – and StrataTech totals the count and amount automatically. Once your claims are entered into the table, you don’t need to attach a separate claims history document. 

Why we’re doing this 

Free text sounds flexible, but in practice it meant every disclosure needed a person to read it – even the trivial ones. That slowed quotes down for everyone, including the straightforward ones that never needed a second look. 

Structured data changes that. When the information arrives in a consistent format, StrataTech can do more of the heavy lifting itself, which means fewer quotes sit in a referral queue waiting on human review. The ones that do reach an underwriter are the ones that genuinely need their judgement. 

For you and your clients, that means a quicker, smoother quoting experience – without changing what’s being assessed. 

Who this applies to, and when 

This is a staged rollout, so it’s worth knowing exactly where it applies. 

Live now: From 5 November, the new questions are live for CHU Residential Strata and Flex (Lloyds and QBE) quotes entered directly in StrataTech. 

SCTP:  

This will be released in two parts. First, in the coming weeks the new claims history question will be available for all SCTP quotes.  

The new imposed excess question will follow as part of the next SCTP release in December. 

API: If you quote through an API channel, we’re aiming to have these updated questions available to Unmand by December. Once this has happened, you’ll be able to work with them directly to access the change. 

For our other products:  

For Commercial Strata, Build to Rent and Community Association, this change won’t be available right away. We’re planning to bring the same improvements to these products early in the new year.