07/04/2026
At CHU, we’re committed to service excellence, and that includes the repair and restoration of strata buildings during claims. We’re pleased to announce that after a rigorous RFI process, we have carefully selected a panel of approved repairers to set a new standard of excellence in strata insurance claims management.
Driven by our commitment to quality
Our RFI process was designed to identify and engage with reputable providers of strata building services in Australia. We carefully considered and benchmarked proposals to ensure alignment with partners who share our commitment to quality, sustainability, and customer satisfaction.
Throughout the evaluation process, we focused on several key areas to ensure that our selected repairers uphold the highest standards:
- High-quality repair services: We prioritised repairers who are renowned for their attention to detail and quality workmanship, ensuring that every repair exceeds industry standards.
- Positive customer outcomes: Our chosen repairers share our dedication to providing proactive, customer-centric services, ensuring a seamless experience for our clients.
- Environmental, social, and governance (ESG) practices: Sustainability is a core value at CHU. We evaluated repairers based on their commitment to environmental responsibility, social impact, and adherence to governance regulations, enabling us to build back better during repair and rectification work.
- Fair and competitive pricing: Our selected providers offer industry-competitive rates, ensuring that our clients receive optimal value without compromising on quality.
Meet our Builders Panel
CHU has a selected panel of approved repairers to deliver the highest level of quality and service.
We’re confident that these partners will not only meet, but exceed expectations, providing our clients with the assurance of best-in-class service.
What you need to know about our building and repair process
At CHU, customers are at the heart of everything we do. We pride ourselves on providing the best possible claims experience and this includes transparency and ease for our broker and strata manager partners.
We are always improving and enhancing our claims service, including a recent integration between StrataTech ClaimsView and ENData which enables brokers and strata managers access to real-time claims status. System-generated messages and real-time updates from CHU Assess and our builders utilising ENData automatically update in ClaimsView, providing a clear picture of the actions taken at every step of the claims journey.
