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Payment Methods

5 Easy ways to pay your premium

CHU provides you with more options and more efficient ways of making premium payments to us. There are 5 options to choose from to make a payment:

  • Credit Card

    a) To pay your premium via credit card click here for VISA, MasterCard, AMEX, Diners Club. Suitable for split payments. 

    Payment can be made using the DEFT reference number found on the Tax Invoice page of your policy schedule. 

    or

    b) Over the phone on 1300 289 248 (Self-managed strata customer enquiries) or 1300 361 263 (Broker and strata manager enquiries) to CHU for VISA and MasterCard only. No split payments. 

  • BPAY
    BPAY Payment Details

    Refer to your payment advice.

    Biller code: 667154.

    Please always quote your DEFT Reference number when using BPAY.

  • Bank Transfer
    Electronic Funds Transfer (DEFT) – New Bank Details

    Pay your premium online. Make an Electronic Funds Transfer payment from your bank account directly to CHU’s bank account, details below:

    Account Name: QBE Insurance (Australia) Ltd

    Bank: Macquarie Bank

    BSB No: 182 222

    Account No: 3019 26960

    Lodgement Reference: Your lodgement reference number

    Please quote your lodgement reference number when making your EFT payment.

    Note: Payment of Community Association can not be made via this method.

  • Post Office

    Payment can be made at any Australia Post outlet or agent. Please present your DEFT payment slip for scanning.

    All requests to negate charges due to fraudulent credit card use will be investigated by our technical department and legal advisors. Should you make a fraudulent claim of unauthorised card usage, this will be reported to the credit card service and may result in cancellation of your card service.

    Note: Macquarie no longer accepts cash payments via DEFT at Australia Post outlets from Friday 29 April 2022.

  • Cheque

    CHU no longer accept cheques directly, but these can be submitted for payment at any Australia Post office.

  • Monthly Instalment Payments

    At CHU, you can now opt to pay your insurance premium via equal monthly instalments.

    What are monthly instalments?

    These are 12 equal monthly payments giving you the freedom to spread the insurance premium equally over 12 months (no additional fees) or via one lump sum. There is no additional fee to pay via instalments, however, please note that if a payment is dishonoured there will be a late payment fee.

    Which products?

    • CHU Residential Strata Insurance Plan
    • CHU Commercial Strata Insurance Plan
    • CHU Contents Insurance for Strata
    • CHU Landlords Insurance for Strata
    • Please note that customers who have requested a quote via Compare The Market will have access to instalment payments via IQumulate Premium Funding only

    Who can pay via instalments?

    • Customers who acquire a policy directly through CHU have an option to pay for the policy by way of instalments.

    How?

    • For new CHU Residential Strata Insurance Plan customers you can complete the Online Direct Debit request form at the end of the online application form or complete  this form and send it back to sales@chu.com.au or call our customer service team on 1300 289 248 during business hours.
    • For all other products or insurance renewals please complete this form and send it back to sales@chu.com.au or call our customer service team on 1300 289 248 during business hours.
    • Once you have completed this form and your application is approved you will receive the instalment schedule, PDS and insurance certificate.

    Click here for more information

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CHU Underwriting Agencies Pty Ltd (ABN 18 001 580 070, AFS Licence No: 243261) acts under a binding authority as agent of the insurer QBE Insurance (Australia) Limited (ABN 78 003 191 035, AFS Licence No: 239545).

Terms, conditions, limits and exclusions apply to the products referred to above. Any advice on this website is general advice only and has been prepared without taking into account your objectives, financial situation or needs. Before making a decision to acquire any product(s) or to continue to hold any product we recommend that you consider whether it is appropriate for your circumstances and read the relevant Product Disclosure Statement (‘PDS’), Financial Services Guide (‘FSG’), and the Target Market Determination (‘TMD’) which can be viewed on this website or obtained by contacting CHU directly.

CHU Underwriting Agencies is a wholly owned subsidiary of Steadfast Group Ltd (ABN 98 073 659 677) (‘SGL’). SGL may receive a professional services fee (PSF) from insurers, premium funders and underwriting agencies such as CHU Underwriting Agencies (Partner) for access to regulatory and compliance support; marketing and communications; data insights; and access to technology platforms. The PSF is an agreed amount between SGL and the relevant Partner, usually annually. The PSF is not determined by the volume of the business that the Steadfast Network brokers place, nor is the amount of the PSF known to the Steadfast Network Brokers, so it is not able to influence recommendations to their clients. CHU Underwriting Agencies may have access to shared services from SGL, including: compliance tools; procedures; manuals and training; legal; HR banking; and group purchasing arrangements. These services are funded by SGL, subsidised by SGL or SGL receives a fee for them. SGL’s FSG is available at www.steadfast.com.au or on request by telephoning SGL’s Company Secretary on +61 2 9495 6500.

The CHU website has been translated for your convenience using translation software powered by Weglot (https://weglot.com/). Reasonable efforts have been made to provide an accurate translation, however, no automated translation is perfect nor is it intended to replace human translators. Translations are provided as a service to users of the CHU website, and are provided "as is." No warranty of any kind, either expressed or implied, is made as to the accuracy, reliability, or correctness of any translations made from English into any other language.

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