Strata management has always been demanding, but in this discussion our panel explored how those demands have been evolving. Owners are increasingly turning to AI for technical information before seeking guidance from their strata manager, expectations around responsiveness continue to rise, regulatory reform is unfolding in real time, and conflict management has become one of the profession’s most critical skills.
Hosted by Steve Brisson, Experience Manager, CHU, the conversation examined this pivotal moment for the strata industry and the opportunity it presents to reset expectations, strengthen relationships and prepare for the future.
Joining the discussion were:
- Carrie McInerney, CEO, Horner Management, and President, Strata Community Association (SA/NT)
- Kyra Murphy, Owner & Director, Richardson Strata Management, and President, Strata Community Association (WA)
- Frank Scamarcia, General Manager, Flex Insurance
The panel discussed what owners really want from their strata manager and what strata managers are experiencing on the ground, drawing on CHU’s owner research and insights from the Strata Manager Leadership Exchange. They explored why owner education and engaged committees matter more than ever, the leadership, communication and conflict-resolution skills required as AI reshapes owner expectations, and how owner education, committee training, soft-skills development and sustainability initiatives such as CHU’s Green Grant Program can help address some of the profession’s most pressing challenges.
The discussion also highlighted practical strategies that have worked for their teams and considered how CHU is uniquely positioned to support the industry in navigating emerging challenges through targeted investment, education and industry programs.
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