Yes. If you require urgent assistance outside of business hours, please call 1800 022 444. Our After-Hours Emergency Hotline can put you in touch with specialist repairers who can provide on-the-spot advice and or attend a property after hours. 

Generally, work on claims starts within a few hours after receiving a claim. Claims processing timeframes can vary significantly due to complexity of claim and availability of trades. We have a duty to adhere to the General Insurance Code of Practice and endeavour to keep claimants updated every 20 business days. 

You can lodge a claim online at https://claims.chu.com.au/ or by calling CHU on 1300 289 248 and selecting option 2. 

The Community Association Insurance Plan covers shared property like roads and pathways, gardens and facilities. This policy covers your individual home and personal possessions.

Yes. You can add optional cover such as accidental damage and portable contents protection to suit your lifestyle.

Yes. You’re covered for legal liability up to $30 million, including incidents that occur at your home or away from it (depending on the cover type).

Yes. If your home is insured and becomes unfit to live in due to an insured event, we can cover temporary accommodation costs for up to 24 months or 20% of your building sum insured.

Yes. You can customise your policy to include building only, contents only, or a combined Home and Contents cover.

It offers flexible protection for your building, contents or both — covering insured events like fire, storm, theft, water damage and more. 

Yes — if you want protection for your own home and personal belongings. The Community Association Insurance Plan covers shared or community property only.

The policy continues to protect the association, and Office Bearers’ cover (if selected) applies to committee members while they are acting within their role. 

In most states and territories, insuring community property is a legal requirement for registered community associations.