No. Strata insurance does not cover construction defects, wear and tear, or poor maintenance. It is designed to cover insured events such as fire, storm or water damage.

If 20% or more of the strata scheme is used for commercial purposes, a commercial strata policy applies. If less than 20% is commercial, a residential strata policy is issued.

CHU insures residential, commercial and mixed-use strata properties and community associations. This includes apartments, townhouses, villas, offices, shopping centres and industrial estates.

No. Personal contents such as furniture, appliances and valuables inside your lot are not covered. Separate contents or landlord insurance is required for these items.

Yes. Strata insurance is a legal requirement in all states and territories, though the minimum liability limits and mandatory inclusions vary by jurisdiction. In certain states, smaller strata schemes — often two or three units — may not be required to hold insurance, but having coverage can still provide significant value.

It covers the building structure and common property such as lobbies, stairwells, lifts, sealed driveways, pools, carparks and gardens. It also provides liability cover and may include additional protections like machinery breakdown or office bearers’ legal liability.

In many cases, yes. Changes like sum insured or excess can be requested and may affect your premium. Some adjustments aren’t possible after the policy inception date. Please review your quote or renewal invitation and contact us to discuss any changes.

Start with our Financial Services Guide (FSG), the Product Disclosure Statement (PDS) and the Target Market Determination (TMD). The FSG explains our services; the PDS outlines inclusions, limits and exclusions; and the TMD explains who the product is designed for.

Strata insurance covers shared buildings and common property owned by the owners corporation (body corporate). It typically includes the building structure and common area contents (lobbies, lifts, sealed driveways, pools) and includes liability cover if someone is injured on common property.

General wear and tear, mould, rust, previous damage, and sporting equipment while in use are not covered.

It covers your belongings — like furniture, electronics, clothing, and appliances — against events such as storm, theft, fire, and water damage. It also includes legal liability cover.

No, but you can add Accidental Damage Cover to your policy to protect against everyday mishaps, like power surges or spills.