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What is not included in your Landlord Insurance policy?

Damage to the physical building or any other property ordinarily covered under a strata insurance policy. Damage where the lot has not been maintained to a reasonable standard. Contents items that are not owned by the lot owner and available for tenant use. (see PDS for full list of exclusions)

Frequently asked questions

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Product Disclosure Statements
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Responses to communications from you

The types of communications available electronically are subject to change, and if additional communications become available in an electronic format, you will receive those communications electronically. Occasionally, in addition to electronic communications, you may also receive a hard copy document.

Please provide one email address for all email documentation to be sent.

There are many benefits to electronic communications, including:

easier record keeping with electronic/paperless storage
speed of delivery
environmentally friendly/sustainable way of communicating
improved document navigation through hyperlinks and search functionality

Simply speak to our team or select the Portable Contents option when getting a quote for your CHU Contents Insurance policy.

Yes. Certain items such as medication, customised medical equipment, and motorised scooters may not be covered. Be sure to read the PDS for full exclusions and conditions.

Typically, owners corporation insurance does not cover the personal belongings of individual unit owners/residents. Owners corporation insurance only covers the shared or common property within the strata building.

An owners corporation (also known as a body corporate in some states) manages and maintains common property in strata-titled buildings. Insurance is essential to help maintain and protect shared areas and assets from damage, liabilities or unexpected events.

Notify CHU of pending claim – retain damaged equipment for inspection.

This compensation is only available in the event of insured property under the policy being damaged by any cause not excluded whereby the damage renders a lot uninhabitable. A material damage claim must exist in the first instance. The benefit is calculated on the weekly rentable value of the lot effected. The rentable value can be ascertained by way of either copies of Lease Agreements, where applicable, or liaising with local Real Estate Agents.

Loss of rent compensation is only available in the event of insured property under the policy being damaged by any cause not excluded whereby the damage renders a lot uninhabitable. A material damage claim must exist in the first instance. These situations usually require an assessor due to the extent of damage to the building – contact CHU. The benefit is usually paid directly to the lot owner and not the Body Corporate. The benefit is calculated on the annual rentable value of the lot affected, less expenses. The rentable value can be ascertained by way of either copies of Lease Agreements, where applicable, or liaising with local Real Estate Agents.

Temporary Accommodation – this cover is basically the same as the above cover however in this case the owner is living in the unit. An entitlement is based on the same criteria of the rentable value of the property as with the loss.

Emergency Accommodation – the policy responds to the reasonable emergency accommodation costs necessarily incurred in the event of an admissible claim for loss or damage to the insured property, whereby the unit occupied by a unit owner for residential purposes becomes uninhabitable.

Is loss of rent/rentable value cover additional to the sum insured on the building?
Yes. This benefit provides up to 15% of the building sum insured and is additional to replacement of the building itself.

Is any amount payable to tenant?
No. The policy only covers the owner. Any loss by the tenant should be claimed under their contents insurance.

Insurers are required under legislation to make adjustments, known as ‘decreasing adjustments’ on claims settlements in circumstances where no input tax credit or only partial input tax credit has been claimed on the policy premium. Where full input tax credits are available on the premium, no decreasing adjustment applies. The decreasing adjustment method uses the taxable percentage of the insured to calculate the correct input tax entitlement. Legislation imposes a responsibility on the insured to provide insurers with the following information, which will allow them to accurately settle any claim:

the GST status of the insured, ie. is the insured registered for GST or not?
if the insured is registered, their ABN
the percentage of input tax credits the insured is claiming, or is entitled to claim i.e. the insured’s taxable percentage.

Failure to accurately declare the extent to which an insured is taxable imposes a GST liability on the claim settlement. This liability is borne by the insured.

Fire claims should be immediately reported to CHU. A loss assessor is normally appointed to investigate, quantify and supervise replacement.

The reasonable emergency accommodation costs necessarily incurred in the event of an admissible claim for loss or damage to the insured property, whereby the unit occupied by a unit owner for residential purposes becomes uninhabitable.

Calculated on the basis of the annual rentable value that would have been applied to a unit prior to loss or damage happening to a building resulting in the unit becoming uninhabitable.

Include carpets within hallways and lobbies, pot plants, mirrors and other decoration within common areas. Also included are washing machines and dryers owned by the body corporate or owners corporation and used by all unit owners and housed in common laundries. Any barbeque equipment, gardening equipment and garden or indoor furniture owned by the body corporate or owners corporation should be insured as common area contents.

Damage to the building is covered – replace as was. However, be wary of upgraded security measures included doors/locks etc as the policy covers the replacement to an extent not better than which existed originally – it does not cover ‘upgrading’ of security measures.

Awnings and pergolas are covered under the building policy. While accidental damage can occur to these, most commonly damage results from wear and tear through age. If wear and tear is the cause of damage, it is the responsibility of the body corporate/owners to repair damage. Note: these must be legal installations, comply with local council codes and have body corporate approval.

One who investigates the cause and the circumstances of a loss and ascertains the amount of the loss, usually appointed by CHU or an insurer.

Depending on how an air conditioner is installed, it is either part of the building or an owner’s fixture and should therefore be insured accordingly. If the air conditioning unit is placed through a window opening and plugged into a power point, it is considered as a ‘fitting’ and must therefore be included in the individual proprietor’s contents policy. If the power source is from the power board and the air ducts, then it is considered to be a fixture and part of the building. In essence, if the installation cannot be removed without causing damage to the building, it would be considered to form part of the building for insurance purpos

CHU’s After Hours Emergency Hotline – 1800 022 444 – puts clients in touch with specialist repairers who can provide on-the-spot advice and or attend a property after hours.

Accidental damage includes (but is not limited to) fire, lightning, explosion, storm, tempest, rainwater, earthquake, aircraft, riot, civil commotion, malicious damage, impact by vehicles, burglary, glass breakage, fusion, bursting/leaking/overflowing of water tanks and pipes.

In the event of a claim, it is important to ensure the repairer or contractor that the body corporate or strata manager engages has an ABN (Australian Business Number) and that this ABN is clearly noted on invoices. Without an ABN, legislation prevents the insurer from being able to pay the repairer/contractor’s invoice in full and may prevent full reimbursement of the body corporate for their expenditure – the insurer must withhold 48.5% of the invoice amount where no ABN is provided.

Australian Business Number. This is a number that all registered entities must hold to allow the charging of GST (Goods and Services Tax) on supplies and the ability to claim an input tax credit on GST paid as applicable. ABN is the identifier for dealings with the ATO (Australian Taxation Office) and for dealings with other government departments and agencies.

Generally, you will need to provide details of the incident that led to the claim, as well as any supporting documentation, such as photos or receipts. You may also need to provide evidence of your ownership or occupancy of the property.

Yes. If you require urgent assistance outside of business hours, please call 1800 022 444. Our After-Hours Emergency Hotline can put you in touch with specialist repairers who can provide on-the-spot advice and or attend a property after hours.

Generally, work on claims starts within a few hours after receiving a claim. Claims processing timeframes can vary significantly due to complexity of claim and availability of trades. We have a duty to adhere to the General Insurance Code of Practice and endeavour to keep claimants updated every 20 business days.

You can lodge a claim online at https://claims.chu.com.au/ or by calling CHU on 1300 289 248 and selecting option 2.

The Community Association Insurance Plan covers shared property like roads and pathways, gardens and facilities. This policy covers your individual home and personal possessions.

Yes. You can add optional cover such as accidental damage and portable contents protection to suit your lifestyle.

Yes. You’re covered for legal liability up to $30 million, including incidents that occur at your home or away from it (depending on the cover type).

Yes. If your home is insured and becomes unfit to live in due to an insured event, we can cover temporary accommodation costs for up to 24 months or 20% of your building sum insured.

Yes. You can customise your policy to include building only, contents only, or a combined Home and Contents cover.

It offers flexible protection for your building, contents or both — covering insured events like fire, storm, theft, water damage and more.

Yes — if you want protection for your own home and personal belongings. The Community Association Insurance Plan covers shared or community property only.

The policy continues to protect the association, and Office Bearers’ cover (if selected) applies to committee members while they are acting within their role.

In most states and territories, insuring community property is a legal requirement for registered community associations.

Community property varies but typically includes assets such as shared roads and pathways, gardens, fences, utility infrastructure and facilities such as swimming pools or clubhouses that are owned by the association.

No, this is an optional cover that can be added to protect committee members against claims arising from decisions made while performing their duties.

No, individual lot owners will need separate Home & Contents or Landlord Insurance to cover their private property and belongings.

This policy is designed for community associations and the managing committees responsible for insuring shared property and community areas.

It covers accidental loss or damage to shared community property, legal liability, volunteer worker injury and optional protections like office bearers’ legal liability for the association’s elected committee members.

A community association is a type of land subdivision where there is a shared use and ownership of community property and amenities. Community associations can include a mix of residential homes and commercial properties spread over a large area of land, with insurance responsibilities divided between common areas and individual lot or home owners.

Traditionally, home and contents insurance provides insurance protection for home owners who reside within the premises. Landlord insurance is designed specifically for property owners who rent out their properties.

For strata properties, it covers fixtures and fittings, which is not required by law to insure, as well as risks like loss of rental income, tenant damage, and liability.

For investment homes within a community association, landlords can select buildings cover only, contents cover only or building and contents, as well as having the additional protection to safeguard rent or similar

Damage to the physical building or any other property ordinarily covered under a strata insurance policy.
Damage where the lot has not been maintained to a reasonable standard.
Contents items that are not owned by the lot owner and available for tenant use.

(see PDS for full list of exclusions)

Yes it covers rental loss if the lot becomes unfit to be occupied due to damage, if the tenant departs without notice or if the tenant defaults on their rent (if rent default option has been selected).

Your residential strata insurance covers the structure of the property itself, landlord insurance provides additional protection specifically for landlords, including coverage for rental income loss, tenant-related damage, legal expenses, and liability claims. Having both building insurance and landlord insurance can offer comprehensive coverage for your investment property properties.

Landlord Insurance is not mandatory in Australia, but it is highly recommended to protect your investment property and safeguard against unexpected events as strata insurance and community association insurance do not cover personal belongings. Landlord insurance can provide financial security in case of damage, loss of rental income, or liability claims.

CHU Landlord Insurance is designed for property investors who rent out strata units, apartments, or homes within a community association. Please refer to the Target Market Determination for additional information on product suitability.

Yes, a refund may be available. We can also assist if you are changing this from a Landlord to a Contents Insurance policy, as you are now moving in. Just let our team know and we can help. Click on the chat bubble at the bottom right of your screen to send us a Live Chat.

Yes, we do provide loss of rent for casual lets (no legal requirement for a lease agreement and rental period is less than 3 months), noting that only confirmed bookings will be covered in the event you need to make a claim for loss of rent. Rent default however is not available for casual lets. Please contact us to ensure your specific requirements are met.

If CHU insures the residential strata scheme at the same address where your lot is situated and damage occurred that is claimable to both your Strata cover and Landlord cover due to the same cause and on the same date, only the excess on the residential strata policy is due for payment.

Yes, please advise us of any changes to weekly rent to ensure that we’re maintaining an acceptable level of coverage for you.

Landlord Insurance is designed for property investors who rent out strata units, apartments, or homes within a community association to tenants. It protects you and your investment property from any damage to contents from insured events such as fire, flood or storms. It covers items such as carpets, light fittings and fixtures as well as loss of rent if the property is unfit to be occupied. Additionally, it covers you and your investment property from malicious tenants who might vandalise your property or leave without paying the rent.

Lots are individual units, flats, apartments, townhouses, villas or duplexes on land that has been sub-divided into a strata title. Common Property is the shared spaces in the scheme such as common stairwells, driveways, visitor parking, roofs, gardens, lifts, gyms, pool etc. Strata living can provide a friendly community-style environment but differs from living in a freestanding house.

Yes, Community Association insurance only provides for accidental loss or damage to community property, as well as protection against risks faced by the association including legal liability. Landlord Insurance protects you for damage to your own home within a community association.

Yes, Residential Strata Insurance only provides general insurance cover for the building, common/shared property and common/shared contents. The cover provided by the Strata Building policy generally ends when you cross the threshold of your individual property. Landlord insurance protects you for tenant related loss/damage inside your property and to strata fixtures not covered by the Body Corporate.

It’s insurance cover for investment property owners who are renting out a unit/apartment or a home within a community association to tenants. It provides cover for accidental loss or damage to contents in your unit from insured events such as fire, flood or storms. It covers items such as carpets, light fixtures and fittings as well as loss of rent if the unit is unfit to be occupied. Additionally, it covers you and your investment property for malicious damage to contents/buildings caused by tenants and/or their guests.

Legal liability refers to your responsibility for injury or damage to others or their property. Contents Insurance covers legal liability by providing financial protection if you are found liable for personal injury or damage caused by you or your belongings, covering legal costs and compensation.

Contents Insurance is typically not mandatory for renters, but it is highly recommended to protect your belongings in case of unforeseen events.

When you add our Portable Contents option, your items are protected anywhere in Australia or New Zealand, and for up to 90 consecutive days anywhere else in the world.

Always read our PDS to understand what contents items are covered. High-risk items may need to be specified to be adequately covered.

To determine the value of your possessions for Contents Insurance, create a detailed inventory of all your belongings, including descriptions, purchase dates and costs. For more accurate valuations, consider getting appraisals for high-value items like jewellery, art or collectibles. Update this inventory regularly and adjust your insurance coverage as necessary.

You can also use a contents insurance calculator to get a general idea of the cost to replace your items with new ones. While this tool provides a helpful estimate, it’s important to ensure the figure reflects the true replacement value. Selecting the right ‘contents sum insured’ is key to avoiding underinsurance. The calculator uses basic information to generate an estimate, which you can customise. If you’re unsure of the right amount to insure, consider seeking professional advice.

Go to calculator

The amount of Contents Insurance you need depends on the total value of your personal possessions at their current replacement cost. It’s important to ensure that your policy covers the full value so that you can replace all of your belongings in case of a total loss.

To make this easier, we offer a contents calculator you can use to estimate the value of your belongings:

Go to Contents calculator

Regularly updating your inventory and valuation helps maintain adequate coverage.

Yes, a refund may be available. We can also assist if you are changing this from a Contents to a Landlord policy, if you are now getting tenants to occupy the residence. Just let our team know and we can help. Click on the chat bubble at the bottom right of your screen to send us a Live Chat.

Please contact our team to let us know and we can change details or organise a new quote and cancel your current policy.

Specified contents are items that you request to have listed on your policy and, if we agree to insure the item, have a value that exceeds the standard policy limit. Specified portable contents are portable items insured at and away from your home address. When you choose this optional benefit, cover is provided up to the amount specified. Please call our customer service team for further information or click on the chat bubble at the bottom right of your screen to send us a Live Chat.

A strata scheme is a building or collection of buildings that has been divided into lots and common property. Lots are individual units, flats, apartments, townhouses, villas or duplexes. Common Property is the shared items in the scheme, such as common stairwells, driveways, visitor parking, roofs, gardens, lifts, gyms and pools. Strata living can provide a friendly community-style environment but differs from living in a freestanding house.

Yes, Residential Strata Insurance only provides general insurance cover for the building, common area contents and shared property. The cover provided by the Strata Building policy generally ends when you cross the threshold of your individual property. A separate Contents Insurance policy is required to protect your personal possessions.

CHU Contents Insurance is insurance cover for household and personal possessions such as clothing, jewellery, furniture, TV, computers, internal carpets, blinds, electrical items and kitchen appliances belonging to you and your family members. It covers the financial cost of repairing or replacing your household and personal possessions in the event of loss or damage.

Yes. You can nominate which specific portable items you want covered under this option.

Yes. With Portable Contents cover, selected items are covered worldwide for up to 90 consecutive days.

Your portable contents are covered anywhere in Australia and New Zealand, and for up to 90 consecutive days anywhere else in the world.

Portable Contents Insurance is an optional extra that covers selected personal items — like phones, laptops, and jewellery — when you take them outside your home.

Commercial strata insurance generally covers all shared spaces such as lobbies, elevators, parking garages, gardens, gyms, and roofs. It also extends to communal facilities specific to commercial properties like shared conference rooms and business centres.

Commercial strata insurance provides coverage for damage caused by natural disasters such as floods, fires, earthquakes, and storms, depending on the specific terms of the policy. It helps cover the costs of repairs and replacements to damaged property and common areas, as well as temporary relocation expenses if necessary. Learn more in our Product Disclosure Statement (PDS)

Items not permanently attached including temporary flooring, carpets, blinds and curtains, and appliances.

Personal possessions, business effects and other contents items

The individual occupancies business insurances

See the Product Disclosure Statement (PDS) for full list of exclusions.

Our Commercial Strata insurance policy is designed for mixed-use buildings offering cover for both residential and commercial tenants. It typically includes protection for the building structure, common areas, and liability, ensuring that all aspects of the property are safeguarded under a single policy.

To provide a commercial strata insurance quote, we require a tenancy listing to be provided to ensure you are adequately covered.  If there are any changes to commercial occupancies, we will need to be updated to make sure you are continued to be properly covered. There are some types of occupancies currently outside of our underwriting guidelines – we will let you know if we are not able to offer cover. Importantly, a commercial strata policy is a building owners’ policy only and is not intended to provide coverage for business operations conducted onsite. Please refer to our Target Market Determination to assess whether this policy is right for you.

Like our Residential Strata Insurance Plan, our Commercial Strata Insurance plan covers common areas including driveways, lifts and pools in the event of damage to or destruction of the building. This policy will also provide liability cover in the event the strata scheme becomes legally responsible to pay compensation for personal injury in connection with the insured property and is mandatory for commercial strata title properties across Australia. If 20% or more of your strata property is used for commercial purposes, you will need a Commercial Strata Insurance Plan.  

How do I measure whether my strata is more than 20% commercial?

This can be calculated using the building’s floor plans (also known as strata plans). If you aren’t sure, our customer service team can assist. 

No. Strata insurance does not cover construction defects, wear and tear, or poor maintenance. It is designed to cover insured events such as fire, storm or water damage.

If 20% or more of the strata scheme is used for commercial purposes, a commercial strata policy applies. If less than 20% is commercial, a residential strata policy is issued.

CHU insures residential, commercial and mixed-use strata properties and community associations. This includes apartments, townhouses, villas, offices, shopping centres and industrial estates.

No. Personal contents such as furniture, appliances and valuables inside your lot are not covered. Separate contents or landlord insurance is required for these items.

Yes. Strata insurance is a legal requirement in all states and territories, though the minimum liability limits and mandatory inclusions vary by jurisdiction. In certain states, smaller strata schemes — often two or three units — may not be required to hold insurance, but having coverage can still provide significant value.

It covers the building structure and common property such as lobbies, stairwells, lifts, sealed driveways, pools, carparks and gardens. It also provides liability cover and may include additional protections like machinery breakdown or office bearers’ legal liability.

Contact our team and we can guide you on what information is required.

Yes, CHU can accept part payments from individual owners against one invoice. We issue a single tax invoice; the main contact should share it with owners. Use the correct reference number so each payment is allocated properly.

In many cases, yes. Changes like sum insured or excess can be requested and may affect your premium. Some adjustments aren’t possible after the policy inception date. Please review your quote or renewal invitation and contact us to discuss any changes.

Start with our Financial Services Guide (FSG), the Product Disclosure Statement (PDS) and the Target Market Determination (TMD). The FSG explains our services; the PDS outlines inclusions, limits and exclusions; and the TMD explains who the product is designed for.

Strata insurance covers shared buildings and common property owned by the owners corporation (body corporate). It typically includes the building structure and common area contents (lobbies, lifts, sealed driveways, pools) and includes liability cover if someone is injured on common property.

General wear and tear, mould, rust, previous damage, and sporting equipment while in use are not covered.

Yes. You’re covered for up to 60 days during your move, and you can easily update your policy with your new address.

It covers your belongings — like furniture, electronics, clothing, and appliances — against events such as storm, theft, fire, and water damage. It also includes legal liability cover.

Whilst not compulsory, Contents Insurance will ensure your personal belongings are protected in events such as theft, fire, or flood.

No, but you can add Accidental Damage Cover to your policy to protect against everyday mishaps, like power surges or spills.

Yes. Add the Portable Contents option to your policy to protect personal items when you’re out and about — even overseas for up to 90 days.

Strata insurance is arranged by the owners corporation and covers the building structure and shared property. Contents insurance protects your personal belongings inside your lot.

Yes. If your home becomes uninhabitable due to an insured event, we can help cover the cost of temporary accommodation.

It covers your furniture, appliances, electronics, clothing, and more from events like fire, theft, flood, or storm. It also includes legal liability and optional extras like accidental damage or portable contents.

Yes – If you want protection for your personal belongings and legal liability. Strata insurance only covers the building and common areas.

The Community Association, its elected committee or the duly appointed managing agent is responsible for arranging and maintaining the insurance on behalf of all lot owners.

Community insurance is a policy that covers shared property, infrastructure and liability risks within a Community Association.

Community property includes shared areas such as private roads, communal gardens, utilities such as above and below ground services, and facilities like pools or clubhouses owned collectively by all lot owners.

Yes, if you own a home within a Community Association, you’ll typically need building insurance, contents insurance, or both. The community association policy only covers shared property and building structure.

Yes. Strata insurance does not replace the need for contents or landlord insurance.

Landlord Insurance: Protects against tenant-related losses (e.g. unpaid rent, damage).

Owner-occupiers: Contents insurance covers personal belongings against theft, damage or fire.

If your building is insured for less than its replacement value, there may be a shortfall in your claim after a major loss. If this eventuated, this would leave lot owners responsible for covering the shortfall. Ensure valuations are a regular agenda item at your building’s AGM to reduce the risk of underinsurance.

A professional strata building valuation is the most common way to determine the appropriate sum insured.

The valuation should cover:

Full reinstatement (like-for-like rebuild)
Debris removal and professional fees
Inflation and cost escalation

CHU automatically indexes your sum insured at renewal, but valuations should be carried out regularly. In some states, valuations are legally required every five years.

Cladding refers to material fixed to the outside of a building for decoration or protection.

Cladding may include timber finishes, fibre cement sheeting, aluminium composite panels (ACP) or expanded polystyrene (EPS).
Where ACP or EPS is used, CHU may request additional information from the insured.

Liability to others (sometimes referred to as Public Liability) is a compulsory requirement under legislation. The minimum limit of liability varies between states and territories as follows:

ACT – minimum of $10,000,000

NSW – minimum of $20,000,000, as well as mandatory cover for voluntary workers

NT – minimum of $10,000,000

QLD – minimum of $10,000,000

SA – minimum of $10,000,000, as well as mandatory cover for fidelity guarantee

TAS – minimum of $10,000,000

VIC – minimum of $20,000,000

WA – minimum of $10,000,000

It covers legal costs if claims are made against members of the strata committee. Protection applies to wrongful acts, errors, or omissions committed while carrying out official duties.

They are permanent improvements installed by a lot owner for their exclusive use. Examples include upgraded floorboards, renovated bathrooms or built-in cabinetry. These become part of the building once installed.

No. Strata policies cannot be cancelled mid-term by individual lot owners. Strata insurance is held by the Owners Corporation, not individual owners. If an owner has sold their unit they are no longer party to the strata policy. Any adjustments such as levy contributions would be typically managed by your conveyancer through the property settlement process.

Common area contents are items owned by the Owners Corporation that are located in shared spaces.

Examples include:

Garden furniture in courtyards
Curtains or blinds in communal areas
Fire extinguishers and shared appliances in common areas

Permanent fixtures like driveways and letterboxes are covered under the building sum insured, not contents.

Fidelity Guarantee is cover for the Body Corporate in the event your funds are misappropriated during the period of insurance. Whilst only required by legislation in South Australia, Fidelity Guarantee forms part of CHU’s specialised cover and is standard on all Residential Strata policies.

It covers you if your home becomes uninhabitable after an insured event. CHU will cover reasonable accommodation costs for owners living in their lot. If you rent out your unit, this cover also protects your rental income if tenants need to vacate.

No. Strata insurance does not cover defects, wear and tear, or poor maintenance.

It is designed to cover sudden and unexpected damage (e.g. fire, storm or water damage), not ongoing maintenance or construction issues.

Yes. Exclusions are detailed in the Product Disclosure Statement (PDS).

There are exclusions that apply to the entire policy (general exclusions).
Additionally, there are other exclusions that are specific to certain covers within the policy (specific exclusions).

In some cases, additional exclusions may be applied depending on your building’s situation. Review your policy carefully and contact us for information on any other specific exclusions.

The starting point for your property excess depends upon the building sum insured value of your building.

Building sum insured under $2M → $1,000 excess
Over $2M → $2,000 excess
Over $50M → $5,000 excess

However, these excesses may be amended or others imposed for underwriting reasons such as claims history, defects, or other risk factors.

For excesses not imposed by us, owners can adjust the excess they are willing to pay which will impact on the overall premium payable.

No. Strata insurance does not cover your personal property inside your unit. You need separate contents insurance to protect belongings like furniture, appliances, clothing, and valuables. Residential Strata Insurance only covers the building structure and shared common areas.

Strata insurance is arranged by the Owners Corporation (body corporate), not individual owners.

All lot owners’ contribute to the premium through strata fees.

The policy covers the whole building and shared property on behalf of the group

In most cases yes. Strata legislation in all states and territories requires Residential Strata Insurance, but specific requirements vary.

The cost is shared between lot/unit owners and managed by the Owners Corporation (body corporate). Strata insurance can cover many types of dwellings including:

Townhouse
Unit/Flat
Apartment
Duplex

It is advisable to check what is covered under your strata insurance policy and determine if you require any additional coverage for personal belongings, improvements to your unit, or additional liability protection. If you live in an apartment, unit, villa or townhouse, we offer contents insurance to protect your personal belongings, as residential strata insurance only protects the building and not your personal property or possessions.

Strata insurance covers common property and shared areas in strata-titled properties, while home insurance covers individual units or houses. Strata insurance also typically includes liability protection for the body corporate and its members.