CHU’s After Hours Emergency Hotline – 1800 022 444 – puts clients in touch with specialist repairers who can provide on-the-spot advice and or attend a property after hours.
Accidental damage includes (but is not limited to) fire, lightning, explosion, storm, tempest, rainwater, earthquake, aircraft, riot, civil commotion, malicious damage, impact by vehicles, burglary, glass breakage, fusion, bursting/leaking/overflowing of water tanks and pipes.
In the event of a claim, it is important to ensure the repairer or contractor that the body corporate or strata manager engages has an ABN (Australian Business Number) and that this ABN is clearly noted on invoices. Without an ABN, legislation prevents the insurer from being able to pay the repairer/contractor’s invoice in full and may prevent full reimbursement of the body corporate for their expenditure – the insurer must withhold 48.5% of the invoice amount where no ABN is provided.
Australian Business Number. This is a number that all registered entities must hold to allow the charging of GST (Goods and Services Tax) on supplies and the ability to claim an input tax credit on GST paid as applicable. ABN is the identifier for dealings with the ATO (Australian Taxation Office) and for dealings with other government departments and agencies.
Generally, you will need to provide details of the incident that led to the claim, as well as any supporting documentation, such as photos or receipts. You may also need to provide evidence of your ownership or occupancy of the property.
Yes. If you require urgent assistance outside of business hours, please call 1800 022 444. Our After-Hours Emergency Hotline can put you in touch with specialist repairers who can provide on-the-spot advice and or attend a property after hours.
Generally, work on claims starts within a few hours after receiving a claim. Claims processing timeframes can vary significantly due to complexity of claim and availability of trades. We have a duty to adhere to the General Insurance Code of Practice and endeavour to keep claimants updated every 20 business days.
You can lodge a claim online at https://claims.chu.com.au/ or by calling CHU on 1300 289 248 and selecting option 2.
Commercial strata insurance provides coverage for damage caused by natural disasters such as floods, fires, earthquakes, and storms, depending on the specific terms of the policy. It helps cover the costs of repairs and replacements to damaged property and common areas, as well as temporary relocation expenses if necessary. Learn more in our Product Disclosure Statement (PDS)
If your building is insured for less than its replacement value, there may be a shortfall in your claim after a major loss. If this eventuated, this would leave lot owners responsible for covering the shortfall. Ensure valuations are a regular agenda item at your building’s AGM to reduce the risk of underinsurance.
The starting point for your property excess depends upon the building sum insured value of your building.
- Building sum insured under $2M → $1,000 excess
- Over $2M → $2,000 excess
- Over $50M → $5,000 excess
However, these excesses may be amended or others imposed for underwriting reasons such as claims history, defects, or other risk factors.
For excesses not imposed by us, owners can adjust the excess they are willing to pay which will impact on the overall premium payable.