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CHU’s speedy claims service

Damage to an entry door to a unit can cause headaches for the strata owner and the tenant. The longer it takes to repair, the greater the risk to security.

So when a glass entry to a unit in Waitara, Upper North Shore, Sydney, was accidentally smashed recently, CHU, Australia’s leading strata insurer, was able to swing into action as soon as the claim was lodged.

The claim of nearly $4000 was received by CHU at 9:55am – by 1:25pm it was paid.

The client’s broker was very impressed with the quick action:

“Wow, thank you CHU Claims Team!
Brilliant turnaround time and great outcome for our mutual client!
Couldn’t be happier!”

Nahian Ahmed 
Claims Manager – Strata
Coverforce Insurance Broking Pty Ltd

CHU has been working hard for some time to provide a speedy service when clients are in need. The “moment in truth” – paying the claim as quickly and smoothly as possible – is crucial.

CHU’s aim is to lodge and process 95% of simple claims within the first two hours. CHU has consistently outperformed that target. Likewise, it has outperformed its 95% target of finalising a simple claim in one day.

CHU needs to have all relevant documents to enable lodgment or payment. This should include the cause of damage; rectification invoice if applicable for maintenance-related claims, banking details; and GST details.

But once CHU has received that the claims process immediately clicks into gear and the client and their intermediary happy with the speedy outcome.

This fast track claims service was achieved by the introduction of CHU’s Strata Service Centre (SSC) last year, which is able to triage claims when they are lodged.

Simple claims can be processed immediately. More complex claims are referred local CHU claims consultants. However, these claims are also rapidly dealt with thanks to CHU unique full customer service and claims team in every state, able to offer local expertise and speed up the process. CHU also has the largest national support team in strata insurance.